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RHA Health Services

Community-based disability and behavioral health services

Mental Health Direct Support Professional

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeClaremont, NC, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Candidates must be at least 18 years old.
  • A valid driver's license is required.
  • Candidates should be able to support individuals with behavioral challenges and implement effective crisis management protocols.
  • Candidates must complete criminal background screening, registry checks, and drug testing.
  • Education verification and other credentialing may be required based on position requirements.
  • For positions requiring driving, candidates must provide proof of driver's license, driver's insurance, and a vehicle when needed to transport individuals.
  • To qualify, a bachelor's degree and one year of experience, an associate's degree and three years of experience, or a high school diploma or GED and five years of experience working with individuals with mental health and developmental disabilities is preferred; this requirement may be reduced based on service-line requirements.
  • The Direct Support role does not require previous experience, and training and development are provided.

Responsibilities

  • Support individuals or groups with disabilities and challenging behavior in community or residential settings.
  • Help people receiving services identify and communicate their service and support needs.
  • Implement supports to address goals and desired outcomes identified in each person's person-centered plan.
  • Understand each individual in the context of their personal history, social and family networks, and future aspirations.
  • Follow company safety and emergency procedures, provide current auto liability insurance documentation for a personal vehicle used to transport service users, and report changes in insurance or driver's license status to a supervisor.
  • Report accidents, incidents, and suspected abuse, neglect, or exploitation immediately to a supervisor, and maintain confidentiality of sensitive material and private health information.
  • Encourage service users to develop healthy personal and social habits and acquire valued social roles in integrated community settings.
  • Support individuals' motivation, learning, and development through reinforcement, ongoing assessment, and feedback.
  • Assist with appointments and access to appointments, medications, or supplies as specified in each individual's plan of care.
  • Support individuals with activities of daily living, including eating, resting, dressing, bathing, grooming, toileting, playing, and working, while respecting their abilities, interests, privacy, and dignity.
  • Prepare food and assist and instruct people receiving services in food preparation and cleaning residences and vocational program areas.
  • Use techniques to support sensory-motor and perceptual-motor development, perception, memory, language, cognition, and social and emotional development.
  • Teach people receiving services to self-administer medication according to company policy.
  • Transport people to and from day programs, work sites, appointments, and community activities when needed; ensure safety and personal support during transport.
  • Plan, drive, escort, lead, and encourage recreational activities, and participate in or instruct individuals during those activities.
  • Provide support identified in each person's plan of care, including activities of daily living at home or in the community such as grocery shopping, budgeting, laundry, household chores, and social skills.
  • Provide crisis response during working hours and on-call periods, and protect and respect each person's rights and need for dignified support.
  • Consult regularly with supervisors and clinical staff to enhance teaching methods and account for individuals' needs, abilities, learning levels, and physical limitations.
  • Ask for help when uncertain and promptly notify supervisors when program tasks cannot be completed as outlined or when unexpected outcomes occur.
  • Attend mandatory house meetings and, when required, clinical or management team meetings; document shift-change responsibilities and maintain assigned coverage until properly relieved.
  • Help identify supports needed for personal outcomes, work toward the goals of each person's person-centered plan, and encourage choice and control over their lives and environment.
  • Support people with taking prescribed medications, monitor dosages, and document in medical charts in line with certification and clinical direction.
  • Collect and document required data in logs, incident reports, and program data sheets, and monitor and report on the health and wellness of people receiving services.

Desired Qualifications

  • A $1,000 sign-on bonus is offered for full-time employees.

About the Company

RHA Health Services

Community-based disability and behavioral health services

RHA Health Services provides community-based health and support services for people with disabilities and health challenges across Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee. Its offerings include disability supports, behavioral health counseling, substance use treatment, crisis intervention, and specialized Deaf and Hard of Hearing services, delivered through a person-centered, outcome-focused care model. Services range from supported living and outpatient care to vocational rehabilitation and 24/7 crisis response via facility-based centers and mobile teams, all designed to fit individual needs. The company differentiates itself through formal accreditations (CARF for substance use, CQL), a strong emphasis on accessibility and community inclusion, and growth through acquisitions like Howell Support Services. Its goal is to improve independence and quality of life for people it serves by tailoring supports and expanding access to care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Asheville, NC
Founded
1989

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