At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

You will be working withing our Building Services team based at Royal Papworth Hospital in where we are responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.

We are currently looking for a Helpdesk Administrator where you will be responsible for providing administrative support to the estates office and the operational management team, ensuring that the various administrative functions are carried out in a professional and customer-focused manner.

As the Helpdesk Administrator you will:

Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team.
Helping Subcontractors and Suppliers including dealing with electronic correspondence.
Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained.
Provide exemplar customer service to all internal and external stakeholders.
Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report.

We are looking for:

Ability to process a high-volume data input to a high level of accuracy
Responds well to on the job demands and pressure in a fast-paced ever-changing environment
Ability to understand and apply contractual standards to daily delivery.
Ability to work alone and self-manage your workload with strong team player skills on joining a small team.
Previous administration and telephone skills is preferable

What we offer:

24/7 digital GP service for you and your family
Financial wellbeing and employee assistance
Professional development
Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)

Inclusion and Diversity

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.

Flexible working

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.

Reasonable adjustments

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at [email protected] or call 0330 105 2000 – Option 5 & 1.

Closing date 

We encourage you to apply as early as possible, as the closing date may be subject to change.

If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success – every step of the way.

Skanska

Helpdesk Administrator

About the Job

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About the Company

Skanska

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