Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Key Responsibilities:

• Delivering and communicating ROI for our clients, throughout the customer lifecycle
• Being the trusted partner for the customer on use-case and product functionality
• Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
• Apply an understanding of Five9s products, services, and support processes
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed

Requirements:

• Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
• Ability to discuss, understand, and work within complex project and processes
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, verbal and written communication skills
• Must be self-directed and self-motivated
• BA/BS degree or higher

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