NextGen Ventures

Pre-seed/seed VC backing student founders

Agente de Pagos y KYC

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeMonterrey, Nuevo Leon, MexicoNo salary listed

About the Job

Requirements

Completed preparatory/high school education.
No prior experience is required; training is provided upon joining.
Attention to detail and discipline for repetitive, high-volume processes involving real-money transactions.
Basic proficiency with Excel and web tools.
Intermediate English sufficient for basic business conversations.
Verifiable references.
Availability for assigned rotating shifts, including weekends.
The position is on-site in Monterrey, Nuevo León, under an independent contractor arrangement.

Responsibilities

Review and approve or reject withdrawal requests in real time within the established service-level agreement of under five minutes per request.
Apply the validation checklist covering account ownership, balance and completed rollover, current Know Your Customer verification, and fraud indicators.
Process payments through the appropriate rail (SPEI, bank transfer, or wallet) and confirm crediting.
Monitor the withdrawal queue and prioritize requests by age to maintain the service-level agreement.
Verify that official identification documents are legible and current and that their details match the user's registration.
Approve identification or flag it for resubmission when it does not meet the criteria.
Escalate flagged cases, including high amounts, suspicious patterns, duplicate accounts, and questionable identification, to the supervisor or on-call team without stopping the rest of the queue.
Record each transaction in the log for audit purposes.
Report incidents involving payment processors.

Desired Qualifications

Previous experience in payments, banking back office, casino or betting cashier work, or fintech.
Familiarity with SPEI, Know Your Customer/Anti-Money Laundering, or online betting.

Sobre el Rol

Este puesto existe para que los usuarios de nuestras plataformas reciban su dinero rápido y sin errores. Vas a procesar y aprobar retiros en tiempo real, con un SLA de menos de 5 minutos por solicitud, y validar identificaciones oficiales para mantener la plataforma segura y en cumplimiento. Es un rol 100% enfocado en pagos y KYC.

Responsabilidades

Retiros y Pagos

Revisar y aprobar o rechazar solicitudes de retiro en tiempo real, dentro del SLA establecido (<5 minutos por solicitud)
Ejecutar el checklist de validación: titularidad de cuenta, saldo y rollover cumplido, verificación KYC vigente, y señales de fraude
Procesar el pago por el riel correspondiente (SPEI, transferencia, o wallet) y confirmar la acreditación
Monitorear la cola de retiros y priorizar por antigüedad para sostener el SLA

Validación de Identidad (KYC)

Validar que las identificaciones oficiales sean legibles, estén vigentes, y que los datos coincidan con el registro del usuario
Aprobar la identificación o marcarla para reenvío cuando no cumple los criterios

Escalación y Documentación

Escalar casos marcados (montos altos, patrones sospechosos, cuentas duplicadas, identificaciones dudosas) al supervisor o equipo on-call, sin detener el resto de la cola
Documentar cada operación en bitácora para fines de auditoría
Reportar incidencias con procesadores de pago

Requisitos

Preparatoria terminada
No se requiere experiencia previa, se capacita al ingresar; experiencia previa en pagos, back office bancario, caja de casino/apuestas, o fintech es un deseable
Atención al detalle y disciplina para procesos repetitivos de alto volumen, se maneja dinero real en cada operación
Manejo básico de Excel y herramientas web
Inglés intermedio, capaz de sostener conversaciones básicas de negocio
Referencias comprobables
Familiaridad con SPEI, KYC/AML, o apuestas en línea es deseable
Disponibilidad total para trabajar bajo el esquema de turnos rotativos asignado, incluidos fines de semana
Esta es una posición presencial, bajo esquema de contractor independiente, en nuestra oficina de Monterrey, Nuevo León

About the Company

NextGen Ventures

Pre-seed/seed VC backing student founders

NextGen Ventures provides first-cheque funding at pre-seed and seed stages to university and early-career Australian founders, often before incorporation, across AI, B2B software, robotics, deeptech, spacetech, agtech, fintech, climate tech, and consumer marketplaces. It sources deals through a network of student investors on campuses and at hackathons, makes equity investments, and offers hands-on post-investment support including fundraising help and mentorship. The fund differentiates itself by focusing on young, university-based founders in Australia and using student-led sourcing plus mentorship-driven post-investment support to accelerate early-stage companies. Its goal is to back ambitious young founders, help them turn ideas into funded, scalable businesses, and generate returns for its wholesale investor partners.

Company size: 11-50
Company stage: Not listed
Total funding: $23.4M
Headquarters: Melbourne VIC, Australia
Founded: 2023

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