Operations Manager - Customer

Job Description

The Operations Manager is responsible for orchestrating end-to-end Order Management and
logistics supporting Order Management demands. Serving as the primary escalation point and
interface between NASA technical leads, program stakeholders, and cross-functional
operations, supply chain teams, and partner engagement teams. This role applies deep
logistics and systems deployment expertise to deliver mission-critical compute, network, and
data center infrastructure on schedule, while maintaining strict adherence to NASA operational
standards.
Responsibilities
● Oversee the end-to-end order lifecycle from requisition intake and validation to
fulfillment, staging, and site deployment across NASA centers and partner facilities in
support of the customer’s journey
● Serve as the primary escalation point for NASA program managers, engineering teams,
and vendor networks regarding complex order inquiries, delays, and critical supply
bottlenecks.
● Direct, mentor, and balance the day-to-day workload of the Operations Coordinator
team, handling tiered operational questions and ensuring quality across high-volume
order pipelines.
● Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to
identify operational bottlenecks and implement process improvements.
● Review, refine, and present infrastructure demand forecasts, SLA compliance
dashboards, and order status reports to senior NASA leadership and other stakeholders
● Lead weekly customer operational syncs, pipeline reviews, and cross-functional
alignment sessions with site operations, logistics teams, and other various stakeholders
● Develop, document, and maintain Standard Operating Procedures (SOPs) for order
triage, change management, and asset tracking.
● Execute structured training and onboarding plans to scale coordinator capabilities and
ensure compliance with federal asset tracking standards.
● Assume operational leadership and decision-making authority during critical deployment
windows or when senior operations management is unavailable.
● Foster a high-reliability team culture centered on operational precision, customer
partnership, and proactive risk mitigation

Qualifications

Qualifications
● Bachelor’s degree in supply chain management, Logistics, Operations Research,
Information Systems, or equivalent professional experience.
● 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment,
preferably supporting technical infrastructure, data centers, or mission-critical tech
deployments
● Proven track record leading or mentoring operational teams in fast-paced, high-volume
environments with a collaborative leadership style, a positive can-do mindset and a passion for operational excellence
● Strong familiarity with technical infrastructure components (servers, networking
equipment, optical hardware, cabling, power/cooling assets) or managing specialized logistics operations 

● Demonstrated expertise in order management platforms (e.g., SAP), and
spreadsheet-based reporting (advanced Excel / Google Sheets).
● Exceptional analytical and problem-solving skills with the ability to interpret fulfillment
data and drive actionable operational decisions 
● Superior customer-facing and executive communication skills, with experience managing
escalations under tight deadlines with proven stakeholder management 

● Willingness to Travel: 20% 

*Must be legally authorized to work in the United States 

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Dug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $85,000 - 115,000 annually

Compensation: 85000 to 115000 (USD) (YEARLY)