Full-Time

Senior Manager

Enterprise Services Issues & Events, ES Risk

Posted on 9/11/2024

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$199.1k - $227.2kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Senior

No H1B Sponsorship

McLean, VA, USA + 2 more

More locations: Richmond, VA, USA | New York, NY, USA

Hybrid position in New York City.

Category
Management Consulting
Consulting
Required Skills
Agile
Tableau
Requirements
  • Bachelor's Degree or military experience
  • At least 4 years of experience working in the financial services industry
  • At least 5 years of experience in Issue or Event management, process and data quality, risk management, or audit, or a combination.
  • At least 5 years of experience in Cybersecurity, Technology, Risk Management, or Audit
  • At least 4 years of project or process management experience
  • At least 2 years of experience working in an Agile environment
  • At least 3 years of experience with administrative tools such as G-Suite and Tableau
  • At least 3 years of experience in root cause development and analysis
  • Strong written and verbal communication skills including drafting and communicating presentations and analytical assessments to senior management.
  • Risk management, cybersecurity, or technology risk certifications
  • Business process management, Six Sigma, Lean, or project management/agile certifications.
Responsibilities
  • Oversee the portfolio of all Issues and Events for Enterprise Services, collectively known as Problems.
  • Partner with Issue & Event managers, owners, and AEs in ensuring that all Problems are appropriately documented and managed in accordance with expected timelines and policies.
  • Conduct analysis, identify trends, and report on the status of the Problem program.
  • Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Problems.
  • Identify ways to improve and streamline the identification, assessment, and mitigation processes for Problems.
  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
  • Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks.
  • Maintain awareness of risks, Issues, and Events within all Enterprise Services teams.
  • Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.
  • Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices.
  • Support and possibly lead cross-functional teams through various initiatives.
  • As applicable, support interactions with Internal Audit and Regulatory agencies.
  • Participate in and execute other special projects for the team on a periodic basis.
  • Develop and manage reporting tools, including Tableau dashboards.
  • Partner with the Central Governance Leadership Team to proactively drive innovation and change to further the program’s aspiration to be best in class.

Capital One offers a variety of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums for checking accounts, making it easier for customers to manage their money. Capital One stands out from competitors with its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to transform the banking experience by ensuring everyone has access to financial services and the knowledge to make informed decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Worldpay enhances payment security and efficiency for merchants.
  • Capital One's collaboration with HITEC improves data infrastructure and decision-making.
  • Financial empowerment initiatives support community stability, like the $86,000 grant to United Way.

What critics are saying

  • Increased competition in subscription management tools may dilute Capital One's first-mover advantage.
  • Over-reliance on partnerships for tech advancements could pose risks if partnerships falter.
  • Departure of key personnel like Joe Rodriguez may affect risk management expertise.

What makes Capital One unique

  • Capital One offers user-friendly banking with no fees or minimums for checking accounts.
  • The company partners with Minna Technologies for subscription management tools in its app.
  • Capital One's mobile banking app is a model for secure, user-friendly digital banking.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

INACTIVE