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Full-Time

Senior Manager

Enterprise Services Issues & Events, ES Risk

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Financial Services
Fintech

Compensation Overview

$199.1k - $227.2kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Senior, Expert

McLean, VA, USA + 2 more

More locations: Richmond, VA, USA | New York, NY, USA

Hybrid position in New York City.

Category
Management Consulting
Consulting
Required Skills
Agile
Communications
Management
Tableau
Requirements
  • Bachelor's Degree or military experience
  • At least 4 years of experience working in the financial services industry
  • At least 5 years of experience in Issue or Event management, process and data quality, risk management, or audit, or a combination.
  • At least 5 years of experience in Cybersecurity, Technology, Risk Management, or Audit
  • At least 4 years of project or process management experience
  • At least 2 years of experience working in an Agile environment
  • At least 3 years of experience with administrative tools such as G-Suite and Tableau
  • At least 3 years of experience in root cause development and analysis
  • Strong written and verbal communication skills including drafting and communicating presentations and analytical assessments to senior management.
Responsibilities
  • Oversee the portfolio of all Issues and Events for Enterprise Services, collectively known as Problems.
  • Partner with Issue & Event managers, owners, and AEs in ensuring that all Problems are appropriately documented and managed in accordance with expected timelines and policies.
  • Conduct analysis, identify trends, and report on the status of the Problem program.
  • Design and deliver regular training for Issue & Event managers, owners, and AEs on their roles and responsibilities, methodology, and the tools leveraged to manage Problems.
  • Identify ways to improve and streamline the identification, assessment, and mitigation processes for Problems.
  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
  • Provide guidance to Enterprise Services teams in risk management principles in accordance with Enterprise frameworks.
  • Maintain awareness of risks, Issues, and Events within all Enterprise Services teams.
  • Foster effective partnerships and collaborate with First and Second Line technology and risk management partners.
  • Participate in risk and other management forums and contribute to continuous improvement of risk, Issue, and Event management practices.
  • Support and possibly lead cross-functional teams through various initiatives.
  • As applicable, support interactions with Internal Audit and Regulatory agencies.
  • Participate in and execute other special projects for the team on a periodic basis.
  • Develop and manage reporting tools, including Tableau dashboards.
  • Partner with the Central Governance Leadership Team to proactively drive innovation and change to further the program’s aspiration to be best in class.

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system while providing comprehensive support and resources to help customers make informed financial decisions.

Company Stage

Series A

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's extensive range of financial products and services provides ample opportunities for career growth and specialization.
  • The company's commitment to financial inclusion and literacy offers employees a chance to make a meaningful impact on communities.
  • Strategic partnerships and investments, such as those with Stripe, Adyen, and StrongDM, indicate a forward-thinking approach and potential for innovation.

What critics are saying

  • The competitive financial services landscape requires Capital One to continuously innovate to maintain its market position.
  • The end of the consumer card partnership with Walmart could impact customer acquisition and revenue streams.

What makes Capital One unique

  • Capital One's focus on financial inclusion and no-fee banking solutions sets it apart from traditional banks that often have more restrictive fee structures.
  • Their strategic partnerships with fintech giants like Stripe and Adyen for fraud prevention highlight their commitment to leveraging technology for enhanced security.
  • Capital One's collaboration with educational platforms like Khan Academy underscores their dedication to financial literacy, a unique value proposition in the financial services sector.

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program