Field Service Technician

Shift 1 (United States of America)

$3,000 sign-on bonus!

*NOT* an IT Tech role

What Rotex Offers You:

• A robust PTO policy with 15 days of paid vacation, 11 paid holidays, and 6 paid sick days!
• Comprehensive medical, dental and vision insurance, which includes MD Live, RX help center, Medical Advocate Program, company paid short-term and long-term disability, among others.
• Generous 401K Matching Program – 3% (base pay) automatic contribution + $.50 for each additional dollar saved on the first 6% of pay saved*
• Competitive pay
• Opportunities for development and advancement

What you’ll do:

• Troubleshoot machine downtime and perform overall machine assessments, and provide recommendations for repair or improved productivity.
• Perform new machine start-up inspections and operations training.
• Oversee onsite parts removal, installation and assembly.
• Recommend parts and service solutions to improve machine uptime, maintenance and operation.
• Provide written post-visit reports with a visit overview, observations, recommendations, and accompanying quote for recommended parts.
• Based on field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
• Maintain a reasonable “on-call” status to answer customer questions via phone and email.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
• Assist in developing department documents, standards, and processes as necessary.
• Other duties may be assigned.

Team:
This role is part of the Field Service team, supporting project deployment, troubleshooting, and customer support for mechanical and pneumatic systems.

Basic Requirements:

• Associate’s degree in engineering or related field; and 1-2 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience.
• Ability to travel 50-75% of the time.
• Intermediate knowledge and experience with Microsoft Office, particularly Word, PowerPoint, and Excel, and Outlook.

Preferred Qualifications:

• Experience with Microsoft CRM preferred
• Basic knowledge of SolidWorks (3D) and AutoCAD (2D) or similar platforms preferred
• Action/Results Oriented: Achieves high level, sustainable performance and results; is bottom-line oriented; steadfastly pushes self to grasp ownership for achieving timely, quality, agreed upon results; is highly energetic; not fearful of acting with less than complete data and planning; seizes opportunities and acts upon them; displays a sense of urgency.
• Customer Oriented: Understands and meets the expectations and requirements of internal and external customers; gets firsthand customer information and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their trust and respect.  Clearly communicates the customer role in developing systems required to meet user needs and the importance of user involvement in the systems development process.
• Analytical and Decisive: Uses logic and insight to solve difficult problems and create effective solutions; uncovers hidden problems; is excellent at analysis; looks beyond the obvious and seeks root cause of problems; makes decisions in a timely manner.

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history.

Rotex is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To s learn more, visit: www.Hillenbrand.com.

EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

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Who we are: 

The Rotex Group (therotexgroup.com) is a global leader in the manufacturing and supply of high-quality industrial screening and separation equipment for a wide range of industries. Over its 175-year history, the company has established a reputation for providing innovative and cost-effective solutions that meet the diverse needs of our customers. The Rotex Group is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".