Claim Representative Auto Damage
About the job
- A high school diploma or GED is required.
- At least one year of auto claim handling experience or comparable claim experience is required, unless the candidate successfully completes the Travelers Auto Claim Representative training program.
- Acquire and maintain relevant insurance licenses to comply with state and Travelers’ requirements within three months of starting the job.
- A bachelor’s degree is listed as an ideal qualification.
- Two years of auto claim handling experience is listed as an ideal qualification.
- An active adjuster license is ideal where applicable.
- Proficiency in claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms, is ideal.
- Strong verbal and written communication skills to convey information clearly and professionally are ideal.
- Sound judgment and effective decision-making are ideal.
- Customer service skills and commitment to providing a positive customer experience throughout the claim process are ideal.
- Attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment, are ideal.
- Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes are ideal.
- The ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions is ideal.
- A basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements is ideal.
- The ability to learn quickly from experience and apply it to new situations with speed and flexibility is ideal.
- Manage auto physical damage claims from first notice of loss through resolution and settlement, including low- to moderate-complexity multi-vehicle claims with unclear liability and no injuries, total-loss evaluations, and vehicle repair oversight.
- Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage, and negotiate equitable settlements within delegated authority.
- Coordinate with appraisal teams and repair facilities to obtain information, ensure accurate damage assessments, and resolve claims promptly.
- Use internal and external resources to investigate claims, gather relevant facts, document findings accurately in claim management systems, and maintain accurate records of claim activity.
- Determine settlement amounts based on appraisal estimates; negotiate and communicate settlements within authority limits; and, when appropriate, prepare denial letters, Reservation of Rights letters, and other correspondence to insureds and claimants.
- Communicate promptly and professionally with customers, representatives, and internal stakeholders.
- Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly in artificial intelligence, while maintaining productivity and service quality.
- Perform other duties as assigned.
- Bachelor’s degree.
- Two years of auto claim handling experience.
- Active adjuster license, where applicable.
- Proficiency in claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
- Strong verbal and written communication skills to convey information clearly and professionally.
- Sound judgment and effective decision-making.
- Customer service skills and commitment to providing a positive customer experience throughout the claim process.
- Attention to detail and organizational skills, including managing multiple tasks and prioritizing effectively in a fast-paced environment.
- Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
- Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
- Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
- Ability to learn quickly from experience and apply it to new situations with speed and flexibility.
About the company
Travelers provides property and casualty insurance for homes, cars, valuables, and businesses in the United States, Canada, the United Kingdom, and Ireland, funded by premiums from policyholders. It underwrites coverage that protects against specified risks, with premiums set based on risk factors and delivered through a network of independent agents, brokers, and direct channels, while also offering loss-prevention resources. It differentiates itself with a 165+ year history and a track record of policy innovations, including early auto and space-travel policies, and through its large distribution network and public-policy initiatives. Its goal is to give clients peace of mind by minimizing risk, preventing losses, and providing financial protection and stability through dependable coverage.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1853
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Simplify's Take
What believers are saying
- Q2 2026 net income rose 46% to $2.21 billion on lower catastrophe losses.
- Travelers returned $1.58 billion to shareholders in Q2 2026, supporting capital allocation.
- AM Best affirmed A++ in 2025, validating balance-sheet strength and underwriting discipline.
What critics are saying
- Catastrophe losses still drove $1.28 billion first-half 2026, leaving earnings weather-sensitive.
- Stillwater sued Travelers on September 11, 2026 over Meta-linked defense costs in Manhattan.
- UK and Ireland cut about 48 jobs, signaling ongoing restructuring pressure abroad.
What makes Travelers unique
- Travelers’ 2026 underwriting precision keeps combined ratio at 83.6% despite storms.
- Its 13,500-agent distribution and TRAVIS platform deepen independent-agent reach nationwide.
- Travelers Synergy now spans all 50 states, strengthening life-sciences specialty underwriting.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Wellness Program
Company News
France Home and auto insurance premiums rise in 2027. Thu, September 24, 2026 at 8:42 PM GMT-7 · FX Markets · Compiled by Adalytica Engine v1.12 Home and auto insurance premiums in France are set to climb again next year, rising well above inflation as insurers pass on the cost of more frequent and more expensive claims tied to storms, fires, hail and repair inflation. Industry specialists Facts & Figures and Addactis expect homeowners' cover to increase by about 5% to 7% in 2027, while auto insurance is seen rising 3% to 4.5%. In cash terms, the increase works out to roughly 20 euros before tax a year per contract, according to the consultants. Sentiment Indicatorsi Proprietary · adalytica.com · September 25, 2026 This is a snapshot - live sentiment, awareness and momentum for 130+ markets update continuously in the dashboard. Open AlphaPulse The projected hikes come after several years of higher pricing and compare with French inflation running at 2.4% in mid-September. For households, the rise adds another pressure point on disposable income at a time when energy, food and borrowing costs remain elevated. For insurers, the pricing move is less about boosting margins than catching up with loss trends. France Assureurs said rising costs reflect "the ascent and evolution of risks" facing the sector, with claims becoming more frequent and more severe as materials, repairs and services get more expensive. Climate change is deepening the problem. More violent storms and other natural disasters are producing larger losses for homes and vehicles, forcing insurers to reprice risk more aggressively and, in some cases, rebuild underwriting margins after several weak years. That backdrop matters for listed insurers too. Axa has already reported record net profit and is targeting 10 billion euros in earnings, while U.S. peers such as Allstate and Travelers have also been pushing through higher premiums and managing catastrophe exposure. The stock reaction has been mixed, but the broader industry trend remains clear: property and casualty pricing is still adjusting upward as claims costs outpace inflation. Investors will be watching whether the rate increases are enough to offset weather losses and claims inflation without damaging demand or retention. The next catalyst is likely to come from 2027 renewal pricing and any further spike in catastrophe activity. | Entity | Gains | Losses | | Insurers | | Higher premium revenue | | Policyholder pushback | | Households | | Less underinsurance risk | | Higher living costs | | Axa, Allstate, Travelers | | Better pricing power | | Weather-related claims | | Regulators/consumers | | More scrutiny of pricing | | Less affordable coverage |
PIA New York closes staged-accident fraud loophole after years of lobbying. The new statute covers those who orchestrate or invite others into staged schemes, not just those who participate - a gap PIANY had identified as a long-running enforcement problem. New York has passed legislation explicitly extending its insurance fraud statutes to cover individuals who hire, request, encourage, orchestrate or invite others to participate in staged auto accident schemes - closing a loophole the Professional Insurance Agents of New York had pushed to close for years. The association secured the win during a 2026 legislative session it has described as unusually productive despite a late state budget that consumed most of Albany's calendar. PIANY also secured passage of third-party litigation funding regulation requiring greater transparency and fairness in lawsuit lending, and won repeal of a longstanding anti-arson application requirement in New York City that had created ongoing compliance burdens for property owners and agents. The staged-accident win connects to a broader national push. The Stop Auto Fraud Act of 2026, introduced in Congress this month, targets the same schemes at the federal level and carries backing from the American Property Casualty Insurance Association. New York's state-level legislation closes the enforcement gap in the interim. The annual meeting. The legislative wins formed the backdrop to PIANY's annual business meeting, held September 9 at the Albany Hilton, where Jason Bartow was re-elected to a second term as president and Ed Chadwick of Jencap Specialty Insurance Services was elected president-elect, with a full slate of vice presidents, treasurer and secretary also elected for 2026-27. Three insurance professionals received Awards of Distinction at the same meeting. Leslie Driscoll, owner of Tronilo Driscoll Insurance Agency in Ozone Park, received the Professional Agent of the Year award, given to an independent agent who has demonstrated excellence in insurance marketing and service alongside a personal commitment to professionalism and community contribution. Driscoll has served on PIANY's Education, Sponsorship and Conference committees, and her Ozone Park office serves clients across New York City's five boroughs. Robert Rovello, regional director at Travelers, received the Company Person of the Year award, given to individuals who build strong working relationships with agents and brokers. Rovello serves on PIANY's MetroRAP Committee and has worked to strengthen ties between Travelers and the association's independent agency members. Assemblyman Ken Blankenbush received the Distinguished Insurance Service award, presented to individuals with a history of significant contributions to the regional insurance community. Blankenbush has served on the Assembly's insurance committee for years and has maintained a consistently pro-agency record throughout his political career. Maria Thomas, vice president of brokerage sales and client relations for Friedlander Group, was named Committee Chair of the Year for her work chairing PIANY's 2026 MetroRAP Committee. Thomas co-chairs the Long Island Insurance Community, which has raised more than $7 million for Long Islanders in need over the past 30 years, and previously served as president of the Insurance Professionals Association of Long Island.
AM Best has affirmed The Travelers Companies' Financial Strength Rating of A++ (Superior) and Long-Term Issuer Credit Ratings of "aa+" (Superior) for its main subsidiaries. The outlook remains stable. The ratings reflect Travelers' strongest balance sheet strength, very strong operating performance, and favourable business profile. In 2025, the group reported $4.1 billion in net underwriting income, its largest ever. Combined with investment income, total net income reached $6.5 billion for the year. Travelers ranks as the fifth largest property/casualty insurer in the US based on 2025 direct premiums written. The company is the seventh largest personal lines writer and second largest commercial lines writer, offering coverage across all 50 states and several international territories.
Travelers Companies appointed Anthony Jabbour to its Board of Directors, where he will serve on the Audit Committee and Risk Committee. Jabbour previously held senior leadership positions at Dun & Bradstreet Holdings and Black Knight. The US-based insurer, with a market capitalisation of approximately $76 billion, provides commercial and personal property and casualty coverage across the United States, Canada, and international markets. Jabbour's background in data-centric businesses aligns with insurers' increasing use of analytics to assess risk and structure products. His appointment suggests Travelers is strengthening its focus on using data and AI tools to refine underwriting and pricing. However, the company faces sector-wide challenges, including analyst expectations for declining earnings and concerns about emerging risks like cyber insurance potentially being underpriced.
Ford names new Chief AI and Data Officer to advance AI strategy. Mano Mannoochahr joins Ford after leading enterprise AI, data and analytics strategies at Verizon and Travelers. On the Dash: * Ford is elevating AI and data leadership as the automaker looks to expand these capabilities across its major business units. * Mannoochahr's background in enterprise AI at Verizon and Travelers brings the automaker an executive with experience scaling AI across large organizations. * His role spans Ford's retail, commercial, EV and financial operations, signaling a broad approach to how the automaker plans to use AI and data. Ford has appointed Mano Mannoochahr as its Chief AI and Data Officer, as the automaker aims to enhance its artificial intelligence and data capabilities. In this role, Mannoochahr will collaborate with teams across Ford Blue, Ford Model e, Ford Pro and Ford Credit to advance the company's AI and data strategy. Prior to joining Ford, Mannoochahr served as Chief Data, Analytics and AI Officer at Verizon, where he led the enterprise-wide strategy for data, analytics and artificial intelligence. He managed an organization of more than 3,000 employees dedicated to deploying AI across Verizon's customer, network and enterprise operations. Before his time at Verizon, Mannoochahr spent six years at Travelers as Senior Vice President and Chief Data and Analytics Officer. In this position, he directed the company's data, analytics, AI and engineering capabilities, advising the CEO on digital transformation and AI-driven growth. Mannoochahr described his transition to Ford as a "meaningful homecoming," citing his earlier career in American manufacturing at companies such as John Deere and General Electric. Ford's history of innovation and its vision for the future drove his decision to join the company. In his new position, Mannoochahr will work with Ford's leadership and its enterprise technology organization as the company expands its use of AI across its business operations. His appointment brings Ford an executive with extensive enterprise AI experience as Ford continues to develop technology across its automotive and financial sectors. Mannoochahr's background includes leading large-scale data and AI organizations and implementing digital transformation initiatives in global businesses. His role positions AI and data as central elements of Ford's strategy across its vehicle, commercial and financial operations.