O

OneRail

SaaS platform for last-mile delivery orchestration

Technical Support Engineer

Full-TimeUpdated on 10/15/2026
PLN12k - PLN16k/mo
Mid, Senior
Kraków, Poland
HybridThree to four days per week in the office.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Two to four years of experience in technical support, product support, software development, or a customer-facing technical role.
  • Strong troubleshooting skills and ability to work through ambiguous problems independently.
  • Comfort using modern AI-assisted tools for code understanding, debugging, or documentation to improve investigation speed and accuracy.
  • Ability to read and understand code; JavaScript or TypeScript preferred, with other languages welcome.
  • Hands-on experience debugging REST APIs, including requests, responses, authentication, payloads, and status codes.
  • Working knowledge of SQL for investigation and validation.
  • Experience owning support tickets from intake through resolution.
  • Clear written and verbal communication, including explaining technical issues to non-technical audiences.
  • Ability to collaborate with Engineering and Product teams during escalations.
  • Advanced written and spoken English and Polish proficiency at B2 or higher.
Responsibilities
  • Serve as a primary technical support contact for customer-reported issues.
  • Triage incoming issues to assess severity, impact, and scope.
  • Investigate problems using logs, monitoring tools, API requests, and SQL queries.
  • Reproduce issues when possible and clearly document steps, conditions, and outcomes.
  • Use AI-assisted development tools to understand unfamiliar code paths, APIs, and system behavior during investigations and determine expected behavior.
  • Use AI tools to analyze logs, error traces, and reproduction steps to accelerate root cause identification.
  • Contribute to bug fixes, configuration updates, and other safe improvements, using AI tooling to assist with coding, validating, and reviewing changes before submitting them for review.
  • Escalate issues to Engineering with high-quality context, including reproduction steps, evidence, suspected cause, and suggested next actions.
  • Communicate technical findings clearly to internal stakeholders and, when appropriate, directly to customers.
  • Maintain and improve support documentation, knowledge-base articles, runbooks, and standard operating procedures.
  • Identify recurring issues and trends and suggest improvements to tooling, logging, alerts, or documentation.

About the company

OneRail offers a cloud-based delivery operations platform that helps enterprises manage last-mile shipments. Its SaaS product automates delivery order processing, provides multimodal rate shopping, and matches deliveries with a large courier network (600+ couriers and 12 million drivers) to optimize cost and reliability. Real-time visibility and actionable data enable clients to monitor performance and make data-driven decisions, while a dedicated team handles exceptions to keep deliveries on track. The goal is to help retailers, industrial suppliers, and healthcare providers streamline last-mile logistics, reduce costs, and improve on-time delivery through scalable subscription software.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$118.5M

Headquarters

Orlando, Florida

Founded

2018

Get referred to OneRail

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Advance Auto Parts expanded its OneRail partnership in June 2026 across its store network.
  • OmniSTAR reportedly saves one tire distributor $40 million over three years.
  • Kraków office opening in 2026 expands engineering capacity for faster product iteration.

What critics are saying

  • FedEx controls checkout demand, pricing leverage, and renewal leverage by 2027.
  • OneRail depends on third-party couriers and gig drivers; service failures hit SLA reputation.
  • Amazon, DoorDash, UPS Roadie, and Walmart compress margins and can outspend OneRail.

What makes OneRail unique

  • FedEx selected OneRail in March 2026 for SameDay Local orchestration.
  • OmniSTAR, launched September 2026 with Nvidia, optimizes every delivery mode in real time.
  • OneRail's 12 million-driver network and 24/7 exceptions team scale without owning vehicles.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • 401(k) Retirement Plan
  • Remote Work Options
  • Paid Vacation
  • Flexible Work Hours
  • Wellness Program
  • Mental Health Support
  • Conference Attendance Budget
  • Professional Development Budget
  • Stock Options
  • Company Equity
  • Family Planning Benefits

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

0%
Tech in Asia
Sep 2nd, 2026
US delivery firm OneRail launches Nvidia-powered AI platform.

US delivery firm OneRail launches Nvidia-powered AI platform. Orlando-based OneRail, a last-mile delivery company, has launched OmniStar, an AI platform built with Nvidia software to help retailers choose the most efficient delivery option for each order. OneRail said OmniStar uses proprietary data from a network of more than 12 million drivers and more than 1,000 logistics partners, reducing routing decisions from about 20 minutes to 2.5 minutes. The company said the platform has already been deployed with some customers, including a large tire distributor that it said is on track to save US$40 million over three years. The launch follows OneRail's partnership with FedEx on March 24, 2026, to bring same-day delivery services to FedEx customers. Stay updated on the go with our mobile app. Get latest insights with smoother, more personalized experience through TIA mobile app. How would you feel if you could no longer use Tech in Asia? Share, tag us, and land on our Wall of!

Crypto Briefing
Sep 1st, 2026
OneRail launches AI platform OmniSTAR with Nvidia to overhaul last-mile delivery for retailers.

OneRail launches AI platform OmniSTAR with Nvidia to overhaul last-mile delivery for retailers. The Orlando-based logistics company is betting that GPU-accelerated AI can solve retail's most expensive headache: getting packages to doorsteps on time an hour ago OneRail, an AI-native logistics company based in Orlando, has unveiled OmniSTAR, a delivery decisioning platform built in collaboration with Nvidia. The platform is designed to help enterprise retailers, wholesalers, and distributors make faster, smarter choices about how packages get from warehouse to doorstep. What OmniSTAR actually does. OmniSTAR builds on OneRail's existing OmniPoint platform, but adds a layer of AI-driven decisioning that the company describes as "mode-agnostic." The system evaluates all available options and picks the best one based on cost, speed, and reliability. Core features include automated routing, carrier selection, service-level predictions, exception management, and dynamic decisioning across multiple delivery modes. When something goes wrong, like a driver running late or a shipment getting rerouted, the platform adjusts on the fly rather than waiting for a human to notice the problem. Nvidia's role is specifically in the GPU-accelerated models that handle uncertainty. Delivery logistics involves a staggering number of variables: traffic patterns, weather, driver availability, package fragility, customer time windows. Nvidia's hardware lets OmniSTAR crunch those variables in parallel, producing routing and carrier decisions in seconds rather than minutes. OneRail reports a 98.6% on-time SLA performance across its network. The company credits a hybrid model that pairs AI decisioning with human exception handlers for the cases where algorithms hit their limits. The company behind the platform. OneRail was founded around 2018 by CEO Bill Catania, whose origin story stems from personal frustration with bad delivery experiences. The company has since raised $42 million in venture funding and assembled a network of over 12 million drivers across more than 2,000 North American cities. OneRail doesn't operate its own fleet. Instead, it aggregates capacity from existing carriers and gig economy drivers, then uses its AI layer to match each delivery with the optimal provider. In June 2026, OneRail expanded its partnership with Advance Auto Parts, and FedEx selected the company for its SameDay Local services. OneRail also earned its third consecutive recognition in Gartner's Last Mile Delivery Technology Solutions Market Guide, announced in March 2026. Disclosure: This article was edited by Editorial Team. For more information on how Crypto Briefing create and review content, see its Editorial Policy.

CNBC
Sep 1st, 2026
OneRail launches AI platform with Nvidia to help smaller retailers compete with Amazon and Walmart

Logistics company OneRail has launched OmniStar, an AI platform using Nvidia software to help retailers make faster delivery decisions. The platform evaluates all delivery options and identifies the best choice for each order, reducing decision time from 20 minutes to two and a half minutes. OneRail says OmniStar will enable smaller retailers to compete with giants like Walmart and Amazon on delivery speed and efficiency. The platform uses data from OneRail's network of over 12 million drivers and 1,000 logistics partners to optimise routes and delivery options. One customer, a large tyre distributor, reportedly saved $40 million over three years using the platform. OneRail estimates OmniStar will surpass $6 billion in gross merchandise volume in the fourth quarter. The company has been partnering with Nvidia for three years to develop the AI solution.

Standard-Journal
Jun 2nd, 2026
OneRail honored on inc.'s Best Workplaces list for second time.

OneRail honored on inc.'s Best Workplaces list for second time. * Business Wire * 14 hrs ago * 0 ORLANDO, Fla.-(BUSINESS WIRE)-Jun 2, 2026- OneRail, a leading provider of AI-native last mile fulfillment and delivery orchestration solutions, today announced it has been named among the 2026 Inc. Best Workplaces list. The award honors American companies that have created exceptional company cultures - those thriving in the face of adversity; redefining the workplace and continuing to enrich it; and fostering employee growth and advancement at all levels. This is the second time OneRail has been honored with the award, having been recognized on the magazine's 2023 Best Workplaces list. UK police return ancient artefacts to Centre of Islamic Civilisation after trafficking probe

Modern Retail
Apr 2nd, 2026
FedEx goes after DoorDash, Amazon, UPS with same-day delivery.

FedEx goes after DoorDash, Amazon, UPS with same-day delivery. FedEx has entered the same ring as many other companies trying to win on same-day delivery. At the end of March, FedEx announced FedEx SameDay Local, a partnership with last-mile delivery company OneRail. It will allow customers to choose two-hour or end-of-day delivery from brands or retailers that work with FedEx. This means FedEx is now competing with other same-day services from Amazon, DoorDash, Walmart and UPS; the latter acquired same-day delivery platform Roadie in 2021. Jason Brenner, senior vice president, digital portfolio at FedEx, said that the deal is meant to give customers the choice of on-demand delivery, like for forgotten items before leaving for a trip or for scheduling a TV delivery for a specific time they will be home. It also gives FedEx's clients visibility and control through real-time tracking, predictive ETAs, API integrations and performance dashboards. "What's truly powerful here is the scale and flexibility we're bringing to market right from day one," Brenner said. "We can offer broad coverage and handle a wide variety of items across different retail categories. That gives retailers the ability to offer fast, reliable same-day delivery, while still maintaining their own brand experience." OneRail will provide a national network of 12 million drivers across more than 1,000 delivery companies, including DoorDash and Uber as well as professional couriers that aren't gig workers. OneRail also handles the customer service for orders. In addition to its deal with FedEx, OneRail has previously partnered with Lowe's, Advance Auto Parts, Tractor Supply and Pepsi, according to Bill Catania, founder and CEO of OneRail. With this service, FedEx is particularly targeting e-commerce and DTC brands, especially those with physical stores or micro-fulfillment centers. "It definitely changes the capabilities of what the average retailer is able to do," said Russell Hoppes, vp of solutions and delivery for Locus, a logistics-optimization technology company. He also served in various roles at UPS for more than 20 years. FedEx, he said, is "going to be able to take that already built relationship [with retailers], and try to leverage and grow these retailers who are looking to jump right into that same day fulfillment space." Catania said the partnerships give FedEx client retailers the ability to match Amazon's one-hour delivery service, while not having to give their customer data or control over the customer experience to Amazon or another marketplace like DoorDash. It also allows retailers to ship directly from their stores rather than through a warehouse. "We're putting retailers in total control," Catania said. "They can decide if they want to do free delivery, if they charge for it, if they want it to be a margin based decision, and they get to keep their data and their shopper." Mark Becker, CEO of third-party logistics company G10 Fulfillment, expects Shopify sellers to embrace this the most, as they try to find ways to get customers to shop on their own websites rather than through bigger e-commerce platforms like Amazon that may take more of a cut of their revenue. "A lot of times, you're going to lose a buyer if you can't compete with the shipping speeds," Becker said. "It gets all of these Shopify merchants able to compete with that Amazon timeframe." Dan Bourgault, co-founder and CEO of The FRONTdoor Collective - a last-mile network for retailers including Walmart and Target - credits FedEx for continuing to change its business model over the years. FedEx has been overhauling its shipping networks since 2022 as part of its "Network 2.0" plan meant to consolidate its Ground and Express operations. Through this, it has closed more than 200 delivery stations so far, per Supply Chain Dive. The goals of this, according to Supply Chain Dive, has been to improve pickup and delivery processes, trim costs, and better compete with competitors such as UPS. "It just makes sense that they've expanded themselves to say, 'I'm not resting on my laurels, I'm going to make adjustments,'" Bourgault said. "The fact that they're willing to make the adjustment to change [their operations] and become more cost efficient and more operationally efficient is brilliant." Editor-in-chief Jill Manoff contributed reporting.