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Walgreens

Retail pharmacy chain with health services

District Pharmacy Supervisor

PharmacyConfirmed live in the last 24 hours
Full-timeRockford, IL, USA$160k - $210k

About the Job

Requirements

  • A Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution is required.
  • Three years of retail pharmacy management experience is required.
  • Current pharmacist licensure in the states within the assigned geography is required, or the ability and willingness to obtain state licensure within six months of the position start date.
  • Must be willing to obtain Immunization Certification within six months of hire.
  • A valid driver's license is required.
  • Must be willing to work a flexible schedule, including extended days, evenings, and weekends.
  • Must be willing to travel up to/at least 80% of the time for business purposes, within state and out of state.

Responsibilities

  • Supervise retail pharmacy operations within the assigned district and ensure compliance with laws, regulations, agreements, company policies, customer service standards, and quality patient care.
  • Ensure high-quality, patient-centered care across pharmacies in the assigned scope of responsibility.
  • Drive overall pharmacy profitability and growth through review, analysis, action planning, and implementation of initiatives.
  • Manage overall cost control, including payroll and expenses.
  • Directly supervise Pharmacy Managers and Pharmacy Schedulers and be accountable for pharmacy performance, clinical quality, and the overall patient experience.
  • Manage the pharmacy talent pipeline, including recruitment, development, retention, and performance of Pharmacy Managers, Staff Pharmacists, technicians, and the Pharmacy Scheduler.
  • Serve as the standard for pharmacy practice and drive ongoing pharmacy performance across the assigned geography.
  • Own compliance, patient safety, and adherence, partnering with the Senior District Pharmacy Supervisor, District Manager, and Regional Vice President to drive execution.
  • Field and resolve pharmacy communications escalated from stores and resolve appropriate patient complaints.
  • Review STARS reports and work with the pharmacy team on quality improvement plans.
  • Manage steps one and two of the STEPS approach for escalated clinical quality issues, serve as the clinical expert in the district, and engage directly with Pharmacy Managers on clinical matters.
  • Manage assigned-district performance, using feedback from Pharmacy Managers to improve store performance and execution.
  • Work with the District Manager to review district financials and key performance indicators, create action plans, and conduct business forecasting and analysis for business planning sessions where permitted by law.
  • Partner with the Regional Vice President, Senior District Pharmacy Supervisor, and District Manager to develop pharmacy improvement plans.
  • Support the Pharmacy Talent Acquisition Partner in managing relationships with local schools, colleges, and professional organizations.
  • Own the Pharmacy Manager talent strategy and pipeline by executing recruitment strategy, identifying and coaching high-potential Pharmacy Managers, and managing their Performance Improvement Plans.
  • Ensure resolution of pharmacy customer complaints and provide guidance on responses to customers' special needs.
  • Manage overall pharmacy engagement and coach and develop Pharmacy Managers to enable execution of pharmacy responsibilities.
  • Partner with the District Manager as the retail pharmacy expert to cultivate pharmacy skills and acumen through guidance and feedback that enables overall execution.
  • Ensure compliance with corporate policies, state and federal laws, regulations, agreements, and applicable employment laws, and consistently treat team members fairly.
  • Provide monthly quality and compliance summaries to the Senior District Pharmacy Supervisor and ensure compliance on clinical quality events through coaching, training, and resolution.
  • Hold regular touchpoints and development conversations with Pharmacy Managers and the Pharmacy Scheduler.
  • Manage pharmacist scheduling, payroll, and costs.
  • Participate in training and support training efforts as needed.
  • Monitor personal performance, set high standards, increase knowledge of retail, pharmacy, and management, and seek and share best practices.
  • Champion a culture of compliance and patient safety.
  • Cascade information from conference calls, regional meetings, corporate initiatives, the Support Center, Regional Vice President, and Senior District Pharmacy Supervisor to District Managers and Store or Pharmacy Managers.
  • Communicate regularly with managers and team members through one-on-one discussions, group meetings, and writing to provide updates, solicit input, answer questions, and maintain open communication.

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size
10,001+
Company stage
Grant
Total funding
$25M
Headquarters
Deerfield, IL
Founded
1901

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