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STEM Xpert

STEM consulting and product development services

Desktop Service Technician - Dell Product Technician

Full-TimePosted on 2/27/2026
No salary listed
Mid
Cheektowaga, NY, USA
RemoteCustomer visits are required within approximately 50–70 miles of Cheektowaga, with extensive driving of about 300 miles per week.
Field ServiceEquipment Field Service

About the job

Requirements
  • A+ certification is mandatory, although training or expired certification status is accepted.
  • Good experience working on laptops and desktops is mandatory.
  • Good experience performing break/fix work is required.
  • The technician must pass a background check and driving-record check after receiving an offer.
  • The technician must use a personal vehicle, maintain a backup vehicle plan, and be prepared for extensive driving and overtime work.
  • The technician must complete online Dell certification training and certifications.
  • The technician must be prepared to enter into the company's contract agreement and accept its terms and conditions.
Responsibilities
  • Drive to customer locations from the pickup-parts location to provide service.
  • Visit business offices and residences to repair, troubleshoot, and perform break/fix service on computers, desktops, laptops, and printers.
  • Primarily service Dell products.
  • Travel approximately 50 to 70 miles from the pickup-parts location and drive extensively, approximately 300 miles per week.
  • Maintain professional communication and attire while working with customers.
Desired Qualifications
  • Previous experience working with Dell products is a plus.
  • Dell or another product manufacturer certification is a plus.

About the company

STEM Xpert provides consulting services in science, technology, engineering and mathematics, helping clients with end-to-end product work such as design, development, testing and implementation. It also offers STEM-related guidance and expertise to inform strategic decisions. In addition, STEM Xpert supplies talent on a contract-to-hire, contract-to-contract, or full-time basis, matching skilled professionals to client needs. The company’s services cover both product creation and staffing, allowing clients to design and build products and to source qualified personnel when needed. Compared with competitors, STEM Xpert combines hands-on product engineering support with flexible staffing options specifically in STEM fields, enabling faster product realization and workforce scalability. The company’s goal is to help clients bring STEM products to market efficiently by delivering technical expertise and adaptable talent solutions.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Ann Arbor, Michigan

Founded

2012

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Simplify's Take

What believers are saying

  • August 2026 site updates show active services pages and current technical capability marketing.
  • SmartRecruiters and Built In posted fresh 2026 openings across enterprise and infrastructure specialties.
  • Ann Arbor headquarters and federal-state positioning support recruiting beyond one local market.

What critics are saying

  • Public identity splits between STEM Xpert and VerisFederal, confusing candidates and clients.
  • August 2026 job boards still list contract-heavy roles, exposing revenue to project churn.
  • No visible funding, leadership, or customer disclosure in 2026 limits credibility against larger consultancies.

What makes STEM Xpert unique

  • August 2026 website shows deep engineering breadth: aerospace, automotive, embedded, manufacturing.
  • VerisFederal LinkedIn says STEM Xpert serves cloud, SAP HANA, Snowflake, federal clients.
  • Founded 2012, Ann Arbor HQ, and multiple contract roles signal staffing plus delivery depth.

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Benefits

Health Insurance

INACTIVE