Full-Time

Area Vice President - Sales

CRM

Posted on 9/4/2025

ServiceNow

ServiceNow

10,001+ employees

Cloud-based digital workflow and automation platform

No salary listed

Sydney NSW, Australia

In Person

Candidate must be willing to travel 50% of the time.

Category
Sales & Account Management (1)
Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 10+ years’ experience managing a team of field-based sales representatives in a matrixed sales environment in the enterprise applications to enterprise customers (over 5,000 employees)
  • Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
  • A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees)
  • Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing
  • A track record of managing a growing team in different geographical locations across the Eastern US
  • Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations
  • Strong forecasting and reporting capabilities
  • A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level
  • Strong organization, communication, team work, presentation, problem solving and time management skills
  • Experience inspiring the team to follow defined best practices
  • The ability to navigate and collaborate through complex opportunities
  • A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
  • The willingness and ability to travel 50% of the time
Responsibilities
  • Continue to scale and grow a territory by meeting and exceeding an assigned team quota
  • Execute on both vertical and horizontal sales strategies
  • Manage and lead a team of three to five 1st line sales managers who have five to seven individual contributors (Senior Account Executives) reporting to them.
  • Empower and guide your team to build strategic account plans that focus on longer term joint success of ServiceNow and the customer
  • Leverage a matrixed sales structure
  • Work with solution consulting, professional services, product line sales experts
  • Manage your team talent development and consistent recruiting practices
  • Be a trusted advisor and leader who sets a high-bar, leading from the front
  • Establish and nurture relationships at the highest levels of organizations
  • Manage accurate forecasting and communications on a daily basis
  • Drive customer success practices across your area

ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Clara, California

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Now Assist AI reaches $750M ACV with 3x expansion in 2025 renewals.
  • Tanium partnership projects 60% MTTR reduction via ITOM AI Prime.
  • Accenture program scales 300+ AI agent skills for faster enterprise adoption.

What critics are saying

  • Gross margins erode to 75% in Q1 2025 from negative Professional Services.
  • Island investment enables browser security bypassing Now Platform workflows.
  • Amazon Bedrock AgentCore commoditizes Now Assist with custom AI agents.

What makes ServiceNow unique

  • Now Platform integrates AI agents with enterprise workflows via Action Fabric.
  • AI Control Tower provides unified governance across multi-model AI deployments.
  • Build Agent embeds platform governance into Cursor, Windsurf, and GitHub Copilot.

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Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MarTech360
Apr 14th, 2026
Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows.

Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.

PR Newswire
Apr 14th, 2026
TrustCloud launches ServiceNow app for AI-native continuous control monitoring

TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.

The Register
Apr 13th, 2026
ServiceNow embeds AI across all products with three-tier pricing model

ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.

The Associated Press
Apr 13th, 2026
Qlik partners with ServiceNow to embed trusted enterprise data into AI-powered workflows

Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.

The Register
Apr 11th, 2026
Salesforce's Agentforce IT Service snags 5 ServiceNow customers as ITSM rivalry heats up

Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.

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