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JP Morgan Chase

Runs a consumer bank and an investment bank

Global Head of Business Readiness - Executive Director

Business OperationsConfirmed live in the last 24 hours
Full-timeCork, IrelandNo salary listedIn-person

About the Job

Requirements

  • 10–15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.
  • Proven executive stakeholder influence and governance leadership, with a track record of improving adoption outcomes at scale.
  • Strong understanding of operational risk, controls, and business readiness disciplines, and experience building and leading teams.

Responsibilities

  • Own end-to-end business readiness performance and adoption outcomes across programs and releases.
  • Define and implement Business Readiness standards, governance, and controls.
  • Build and lead the Business Readiness Team, including capacity planning, talent development, performance management, and the stakeholder partnership model.
  • Set the Business Readiness strategy and operating model, including roles and RACI, cadence, milestones, SLAs, deliverables, and tooling and reporting.
  • Provide executive oversight of intake and prioritization, ensuring demand is triaged appropriately, ownership is clear, and high-risk changes receive appropriate business readiness rigor.
  • Chair and lead cross-functional Business Readiness governance with Product, Technology, PMO, LRCC, Communications, Training, and Operations leadership.
  • Ensure consistency and standardization of nomenclature, procedures, training strategy, and communications approach while allowing proportional tailoring by impact.
  • Establish adoption measurement frameworks, including KPIs, dashboards, and feedback loops, and drive intervention when adoption is off-target.
  • Anticipate Business Readiness risks and remove organizational blockers, including resource constraints, decision bottlenecks, and conflicting priorities.
  • Report Business Readiness health, adoption outcomes, and key risks and decisions to senior leadership, with clear recommendations and escalation paths.
  • Drive continuous improvement through post-release reviews, root-cause themes, and updates to standards, templates, and team practices.
  • Produce the Business Readiness operating model, standards, templates, stage-gate governance, and SLAs.
  • Develop a portfolio business readiness roadmap integrated with release strategy and capacity plans.
  • Produce executive dashboards for business readiness health and adoption outcomes, along with escalation and remediation plans.
  • Develop the team capability plan, including headcount and skills, performance goals, and development paths.

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1799

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