MUFG

Global bank offering diversified financial services

Senior Team Leader - Operations

Business & StrategyConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in operations, including a minimum of 2 years in people management.
Strong background in managing daily operations while meeting service-level agreements, quality, and productivity targets.
In-depth knowledge of the Australian Superannuation industry and the team’s functional processes, including the ability to identify improvement opportunities.
Experience coordinating with internal and external stakeholders, managing escalations, and providing updates.
Experience leading teams, including task allocation, performance tracking, and coaching.
Experience guiding new joiners, conducting process training, and identifying development needs.
Experience working on continuous improvement projects and delivering cost efficiencies to the organization.
Ability to analyze performance metrics and quality trends, and implement corrective actions.
Strong interpersonal skills and the ability to network and build confidence with diverse client personnel.
Ability to work under pressure, handle multiple priorities, and work as part of a team.
Strong presentation and written and verbal communication skills.
Ability to make timely, sound decisions under pressure and proactively identify issues and implement effective solutions.
Ability to work with diverse teams and foster a supportive work environment.
Focus on accuracy, compliance, and quality in task execution.

Responsibilities

Optimize resource allocation across processes and projects to maximize efficiency and impact.
Take ownership of back-office operations, ensuring seamless execution and continuous improvement.
Cultivate a team culture focused on understanding and meeting customer needs.
Assist the manager in achieving team targets, including headcount and variable operating costs within the agreed budget.
Independently manage back-office operations and work with partners to achieve defined goals.
Share process knowledge and best practices within teams.
Lead quality initiatives across managed processes.
Take responsibility for business continuity, transformation, and audits.
Drive department-level activities with Human Resources, Learning and Development, and other support functions, and shoulder the manager’s responsibilities.
Collaborate with global and technology teams to identify and eliminate roadblocks.
Hold team sessions to communicate changes, issues, and procedure updates.
Assist other teams across the business as required.
Investigate counterparties for adverse information, reputational risks, inappropriate practices, or behavior.
Conduct risk assessments and assign risk categories to new counterparties.
Ensure timely updates of KOP and completion of sign-offs.
Ensure the team achieves agreed key performance indicators and service-level agreements.
Oversee and contribute to activities, and develop plans to accomplish them.
Distribute information to team members and stakeholders.
Track tasks, employees, and documents.
Prepare and present the department’s monthly performance review deck.
Manage escalations and seek resolutions satisfactory to customers and clients.
Manage a team of 10–15 members responsible for Superannuation Administration.
Promote transparent, needs-based information sharing through regular team meetings and communication processes.
Provide clear direction and set measurable goals aligned with business priorities.
Manage team members’ performance through coaching, regular constructive feedback, and timely completion of performance management processes.
Apply risk knowledge to risk metrics and maintain effective team-member backups to achieve deliverables.
Review work practices and procedures to identify opportunities to improve quality and productivity.
Review existing processes and monitor team members’ work for compliance with legal, regulatory, policy, and business requirements.

Overview

The Senior Team Leader (STL) will play a pivotal role in managing day-to-day operations and ensuring that team performance aligns with business objectives and service level agreements (SLAs). Acting as a critical link between management and frontline team members, the STL will provide strategic direction, hands-on mentoring, and continuous support to drive high-quality outcomes. Their leadership will foster accountability, collaboration, and a culture of continuous improvement within the team.

Key Accountabilities and main responsibilities

Strategic Focus

Optimize resource allocation across processes and projects to maximize efficiency and impact.
Take ownership of back-office operations, ensuring seamless execution and continuous improvement.
Cultivate a team culture focused on understanding and meeting customer needs.
Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team.
Take leadership role in independently managing back-office operations
Establish self as a valued partner and work closely to achieve goals defined
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed.
Responsible for Business continuity, transformation, and various audits.
Taking initiatives in driving department level activities by working with HR/ L&D and other support function and shouldering responsibility of the manager.

Operational Management

Proactively assist the team in identifying and eliminating roadblocks by collaborating with global and technology teams.
Hold sessions with the team to communicate any changes, issues, procedures changes
Assist other teams across the business as required.
Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty.
Conducting risk assessments and applying risk categories to new counterparties.
Ensure timely update of KOP and sign off completed.
Ensure the team achieves agreed KPI & SLA.
Oversee and contribute to activities and develop a plan to accomplish them.
Distribute information to team members and stakeholders.
Keep track of various tasks, employees, and documents.
Prepare the monthly performance review deck for the department and present the same.
Manage escalations and seek to resolve them to the satisfaction of the customer and client.

People Leadership

Handle a team of 10-15 team members responsible for managing Superannuation Administration.
Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes.
Provide clear direction and set measurable goals for the team, ensuring alignment with business priorities.
Manage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframes.
Understand risks and apply this knowledge to risk metrics. Maintain Effective backup for the team members to achieve deliverables.

Governance & Risk

Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
Timely review existing processes and Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

5+ Years in Operations role with Minimum 2 years in a people management.
Strong background in managing daily operations with a focus on meeting SLAs, quality, and productivity targets.
In-depth knowledge of the Australian Superannuation industry and team’s functional processes, with the ability to identify improvement opportunities.
Experience in coordinating with internal and external stakeholders, managing escalations, and providing updates.
Proven experience in leading teams, including task allocation, performance tracking, and coaching.
Experience in guiding new joiners, conducting process trainings, and identifying development needs.
Have worked on continuous improvement projects in previous experience and should be able to deliver the cost efficiency save to the organisation.
Ability to analyse performance metrics, quality trends, and implement corrective actions as needed.

Personal Attributes

Excellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of MUFG India based operations team
Ability to work under pressure, handle multiple priorities and work as part of the team
Excellent presentation and communication skills (written and verbal)
Leads by example, motivates the team, and takes ownership of outcomes.
Clear, confident, and professional in both verbal and written interactions.
Responsible and dependable, with a strong sense of commitment to team goals.
Makes timely and sound decisions, even under pressure.
Proactive in identifying issues and implementing effective solutions.
Works well with diverse teams and fosters a supportive work environment.
Focused on accuracy, compliance, and quality in task execution.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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