Amazon

Sells products online and rents cloud computing

Account Manager

Account ManagementPosted on Nov 11

Full-timeWuhan, Hubei, ChinaNo salary listedIn-person

About the Job

Requirements

A proven track record of taking ownership and driving results.
Strong analytical skills and experience using analysis, reporting, modeling, and forecasting to gather data for business decisions.
A data-driven, results-focused approach and strong business sense.
Exceptional interpersonal and communication skills.
Highly organized, with the ability to prioritize work in a complex, fast-paced environment.
Demonstrated ability to manage multiple projects, work prioritization, planning, and task delegation.
A BA/BS degree is required.
Proficiency in oral and written English.

Responsibilities

Drive China-based sellers to maximize their presence and business in Amazon Global marketplaces while delivering first-class service and customer satisfaction.
Provide primary post-sales general and/or technical support to third-party sellers.
Manage relationships with key accounts and develop strategies to maximize these relationships.
Monitor and maintain seller performance, and work with clients to improve it.
Proactively monitor accounts to identify and address issues that may impact revenue generation.
Work across relevant cross-functional areas to ensure effective communication, implementation, and execution of objectives.
Drive seller growth and success through selection growth, conversion enhancement, advertising optimization, and feature adoption.
Conduct deep-dive analysis of seller business performance, define opportunities, and create actionable plans to achieve seller development goals within the account portfolio.
Analyze category trends and summarize account management best practices and standard operating procedures into the business development framework.
Collect and communicate the Voice of the Seller as input to product development and process optimization.
Collaborate with the product management team or own projects and programs to drive product, feature, and service-content innovations that improve third-party business and seller satisfaction.
Define success criteria and understand the business needs of large sellers in a changing business environment.
Manage all aspects of the client relationship to deliver a high standard of seller experience.

Desired Qualifications

Four to eight years of work experience.
Client-facing experience, such as consulting, client management, business analytics, business development, investment, or market research.
Ideally, experience in e-commerce, technology, business-to-business, maintenance/repair/operations, or retail industries.

Description

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

Roles & Responsibilities:

Planning/Analysis:
• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
• Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts
• Analyze category trends and summarize account management best practices and SOPs into the business development framework
• Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency
• Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction

Leadership:

• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

- Proven track record of taking ownership and driving results
- Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Data-driven, results focused and strong business sense
- Exceptional interpersonal and communication skills
- Highly organized and ability to prioritize work in a complex, fast-paced environment
- Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
- BA/BS required
- Proficiency in oral and written English

Preferred Qualifications

- 4-8 years working experience
- Client facing experience e.g. of consulting/client management / business analytics / business development/investment/market research
- Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the Company

Amazon

Sells products online and rents cloud computing

Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.

Company size: 10,001+
Company stage: IPO
Headquarters: Seattle, WA
Founded: 1994

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