Public Area Attendant

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in Housekeeping are committed to creating an environment that is welcoming, immaculate and reflective of The Ritz-Carlton’s legendary standards. As a Public Area Attendant, you will be responsible for maintaining the cleanliness, appearance and overall presentation of the hotel’s public spaces. You will take pride in ensuring that lobbies, hallways, elevators, restrooms and other guest areas are consistently maintained to the highest standards. Through your attention to detail, responsiveness to guest needs and genuine care for your surroundings, you will help create an environment where every guest feels comfortable, welcomed and valued.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Through your dedication, professionalism and commitment to excellence, you will help ensure that every detail of the hotel reflects the exceptional standards that define The Ritz-Carlton.

Job Overview

Maintains cleanliness and order in lobby and common guest areas. Provides prompt and courteous service to guests.

Responsibilities

• Maintains parking lot and public space cleanliness. 
• Complete daily, weekly and quarterly cleaning checklists.
• Dust and polish furniture, fixtures, thresholds, base boards, railings, elevators, stairwells and window frames.
• Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.
• Clean and shine all glass and metal surfaces.
• Empty all materials from trash receptacles and polish. Replace trash bags if used. Remove trash to dumpster.
• Clean offices as assigned.
• Clean public restrooms and stock with supplies.
• Clean public and service elevators (inside and out).
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment, supplies needed or damage to floor covering, upholstery,
• Attends all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide customer service.
• Follow all safety guidelines to ensure safety and protection of self, associates and guests.

Qualifications

Education/Formal Training

No formal education required.

Experience

Previous experience in sanitation or customer service preferred.

Knowledge/Skills

Ability to meet standard appearance.

Ability to meet cleaning standards.

Basic understanding of cleaning methods, cleaning implements and chemicals

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to

• Lifting cleaning supplies -30 lbs., pushing and pulling equipment -30-50 lbs., carrying supplies -30 lbs. (All done frequently during shift).
• Bending to start machines and load chemicals -done frequently during shift.
• Must be able to be on feet and walk behind floor care equipment for full shift. Continuous standing may be required.
• No driving required.

Benefits

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$22 - $24hourly