Fulfillment Center Supervisor

Job Description: Fulfillment Center Supervisor

Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. 

We are seeking a highly motivated and dedicated Fulfillment Center Supervisor to join the team. The Fulfillment Center Supervisor leads all daily warehouse operations — both inbound and outbound — in a high-volume e-commerce and 3PL environment. This includes accurate receiving, quality inspection, put-away, inventory control, and ensuring high-volume orders are picked, packed, and shipped accurately and on time. This role supervises warehouse teams, maintains safety and efficiency standards, and manages labor against daily volume demands. A successful candidate is someone who is driven, determined, and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate strong communication skills, and are detail oriented.

Reports to: Senior Operations Manager

Compensation: $65,000 - $75,000 DOE

Responsibilities:

• Oversee receiving, unloading, staging, verifying, and put-away activities
• Ensure accurate inspection and documentation of inbound shipments
• Coordinate receiving priorities with customer SLAs and shipment schedules
• Manage discrepancies (overages, shortages, damages), perform root-cause analysis, and follow up on resolution
• Create and manage daily inbound schedules based on shipment volume
• Supervise and lead warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
• Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders
• Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
• Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed
• Use WMS and RF scanning tools for inbound and outbound transactions and real-time visibility
• Track and monitor KPIs including receiving cycle time, put-away accuracy, dock turnaround, order accuracy, units per hour (UPH), on-time shipment, and labor productivity
• Provide daily performance reporting to the Operations Management Team
• Identify bottlenecks and implement process improvements to increase speed and accuracy
• Ensure compliance with company policies and standard operating procedures (SOPs)
• Work closely with Inventory Control, Customer Service, Transportation, and other cross-functional teams
• Lead team huddles, performance reviews, and safety briefings
• Support cross-training and peak season surge planning
• Perform other general warehouse duties as needed

Safety:

• Ensure work areas are safe to operate in
• Daily safety walks, callouts, and observations
• Coach on poor safety behaviors and encouraging good safety practices
• Maintain cleanliness and housekeeping of work areas
• Comply with all OSHA and warehouse safety rules and guidelines

People Management:

• Communicate and engage with teammates, team leads, and managers daily
• Training, coaching and mentoring associates
• Maintain daily attendance of associates, including timeclock adherence
• Ensure associate compliance with all company rules, policies and guidelines
• Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed

Qualifications and Education Requirements:

• High School Diploma / GED required; associate or bachelor’s degree in supply chain, logistics, or a related field preferred.
• 2–5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role
• Proficiency with warehouse management systems (WMS), RF scanners, handheld android devices
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment with a sense of urgency and attention to detail.
• Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.
• Ability to work flexible hours, including weekends and holidays, as needed
• Proficient with technology and software, such as Google Suite, Microsoft Office, Slack
• Bilingual (English, Spanish), strongly preferred

Benefits:

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!