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QTS

Fully managed IT and telecoms services

Critical Operations Technician 3

Building & Property MaintenanceConfirmed live in the last 24 hours
Full-timeEemshaven, NetherlandsIn-person

About the Job

Requirements

  • At least five years of technical training, military training, or equivalent work experience.
  • Background in information technology, electrical engineering, and/or mechanical engineering.
  • Good command of Microsoft Office.
  • Ability to analyze the operation of different systems, identify the causes of problems and failures, and take corrective action when needed.
  • Strong written, verbal, and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Ability to pass role-specific skill assessments based on predetermined evaluation criteria and timelines.
  • Computer skills and familiarity with Microsoft Office, Outlook, and web-based computer applications.
  • Ability to acquire and apply role-specific knowledge within established guidelines and expectations.
  • Customer-oriented approach and ability to communicate with all organizational levels.

Responsibilities

  • Apply acquired knowledge and skills, along with company policies, to varied tasks involving information technology, electrical and mechanical equipment, control systems, and operating systems.
  • Direct, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and make adjustments as needed to ensure proper equipment operation.
  • Provide remote customer support as the customer's hands and eyes on site.
  • Provide high-quality support for computer hardware and software configuration. Install containment walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment based on supplied documentation and established data center operating procedures.
  • Install and repair information technology, mechanical, and electrical equipment as needed; support other team members with major repairs and maintenance of buildings and equipment.
  • Process preventive and corrective maintenance work orders for critical infrastructure, buildings, and grounds. Consult with the supervisor or team lead about ordering the tools and equipment needed to perform maintenance.
  • Create and/or update tickets in the existing ticketing system for customer issues and alerts related to data center facilities, networks, and/or systems.
  • Operate and monitor critical and non-critical system equipment and components to ensure safe and compliant operation.
  • Respond to building emergencies and customer requests as needed.
  • Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
  • Use the change management process to obtain approval for preventive and corrective maintenance; initiate and complete maintenance and required documentation using QTS processes and software.

Desired Qualifications

  • At least two years of work experience in a data center, network operations center, or similar environment.

About the Company

QTS

Fully managed IT and telecoms services

QTS provides fully managed IT and telecoms services that improve system reliability and offer predictable costs, with a plan to keep technology up to date. A dynamic, knowledgeable team partners with a business to understand its needs, then handles implementation and ongoing IT management, with support when issues arise. They emphasize local Devon/South West expertise, a hands-on approach, and a focus on reliability and hassle-free management. Their goal is to simplify IT management for clients while keeping technology current and expenses predictable.

Company size
1-10
Company stage
Acquired
Total funding
$10.2B
Headquarters
Exeter, United Kingdom
Founded
2005

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