C

ClassLink

Cloud-based education software access platform

Engagement Manager

Full-TimeUpdated on 10/16/2026
No salary listed
Mid
Iowa, USA+3 moreMore locations: Kentucky, USA | Ohio, USA | Michigan, USA
HybridOnsite meetings and attendance at conferences and events in the assigned territory are required.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • Develop excellent product knowledge and provide consultative guidance to school partners on best practices for ongoing product use.
  • Be highly organized, skilled at relationship building, service-oriented, flexible, an adept communicator, motivated, curious about driving adoption at scale, and a self-starter.
Responsibilities
  • Become an expert on all ClassLink products.
  • Provide strategic and technical guidance on the use and expansion of the ClassLink product suite.
  • Maintain relationships with current customers in the assigned territory through onsite meetings, phone, email, and mailings to increase product adoption and usage.
  • Perform account management duties, including proactive customer outreach, annual client review meetings, quoting, and renewal emails.
  • Serve as the education and product expert to support customer understanding of ClassLink.
  • Conduct demonstrations of ClassLink virtually and during conferences.
  • Develop positive relationships between ClassLink and influential partner organizations.
  • Ensure year-over-year customer retention and assist with renewal fee negotiations as needed.
  • Host regional and virtual user group events with current and prospective customers.
  • Attend conferences and events in assigned territories and engage with potential and current customers.
  • Maintain internal documentation for each customer.
  • Use provided tools to understand customer health and intervene when needed.
  • Maintain high customer satisfaction and account health.
  • Deliver experiences that drive customer retention.
  • Work on cross-functional teams to help improve the product suite.
  • Maintain or improve the renewal rate and maintain at least an 80% annual review completion rate.

About the company

ClassLink helps schools give students and teachers 24/7 access to software and files from any device through a cloud-based platform. It provides single sign-on, hosted applications, and centralized administration so districts can index and securely host apps and documents for one-click access from home or school. This setup lowers ownership costs while boosting the educational value of technology by making tools reliable and easy to reach. ClassLink distinguishes itself through close school partnerships, tailored services, and an integrated ecosystem that combines access, storage, and admin tools in one platform to support student success.

Company Size

201-500

Company Stage

Series A

Total Funding

$3M

Headquarters

Clifton, New Jersey

Founded

1998

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Simplify's Take

What believers are saying

  • March 3, 2026 CLON26 launched Insights and 24 capabilities, expanding wallet share opportunities.
  • April 2026 added 34 partners, including MagicSchool AI and MasteryPrep, widening distribution.
  • ClassLink qualifies for FCC Cybersecurity Pilot funding, supporting near-term district purchases.

What critics are saying

  • Clever remains the default alternative on G2, pressuring ClassLink's portal and SSO pricing.
  • September 2026 fake ClassLink Finance DocuSign phishing exposes brand trust and procurement risk.
  • District cyberattacks on ClassLink-connected workflows, like Oceanside Unified July 2026, can trigger rapid replacement pressure.

What makes ClassLink unique

  • ClassLink serves 25 million users across 3,000 districts with identity, rostering, and analytics.
  • March 2026 CLON26 added Access, Automation, and Analytics around one integrated K-12 workflow.
  • Fall 2026 Insights links edtech usage to assessment scores, not just login counts.

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Benefits

  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

1%
PR Newswire
Oct 8th, 2026
ClassLink launches Insights to help schools see how edtech relates to student outcomes.

ClassLink launches Insights to help schools see how edtech relates to student outcomes. Oct 08, 2026, 12:00 ET CLIFTON, N.J., Oct. 8, 2026 /PRNewswire/ - ClassLink announces the availability of ClassLink Insights, a learning analytics product that helps school systems answer one of the toughest questions facing education: How does edtech usage relate to student outcomes? Usage reports show how often students use digital resources. Assessments show how their scores change. Insights brings that data together, giving school leaders evidence from their own school system to inform instructional and investment decisions. "What excites me most about Insights is not that it will give us all the answers, but that it will help us ask better questions about technology in the classroom. By connecting how students are using digital resources with student outcomes, we can begin to understand what's really working, where we need to dig deeper, and make more informed decisions to support student success." - Dr. Jessica Preisig, Asst. Superintendent for Technology Services, School District of Pickens County School systems can run analyses on demand using their assessment results and the app usage data ClassLink already collects. The findings can inform edtech investment decisions and help leaders identify where implementation needs a closer look. To support those decisions, Insights reports show: * Weekly usage levels associated with the greatest estimated score gains * How many students use a resource and how consistently * How usage patterns vary across schools, grades, and classes Leaders can also examine results by student group. Insights pulls demographic data from ClassLink Roster Server, to support analyses for English learners, students with disabilities, and economically disadvantaged students. "When usage is associated with stronger growth in one student group than another, the next question is why. Access, instruction, and implementation may all play a role. Insights gives districts evidence to investigate those differences." - Mary Batiwalla, AVP of Product Management, ClassLink Schedule a Demo or Join a Webinar Insights is available now for $2.00/user per year. Visit classlink.com/insights to request a demo or quote. ClassLink will host a one-hour webinar led by Mary Batiwalla on October 14 and October 20. Both sessions will use sample data to demonstrate how Insights allows schools to analyze the relationship between app usage and student growth. View session times and register. About ClassLink ClassLink is the global leader in identity and access management for education. School systems around the world rely on ClassLink for access, automation, and analytics products that create more time for learning. Education leaders turn to ClassLink for evidence on screen time and how edtech usage connects with student outcomes. ClassLink empowers 25 million students and staff in over 3,000 school systems. Visit classlink.com to learn more. SOURCE ClassLink

Pairaphrase
Aug 25th, 2026
Pairaphrase + ClassLink Make Secure AI Translation Easier for K-12

Pairaphrase + ClassLink Make Secure AI Translation Easier for K-12 Pairaphrase has partnered with ClassLink to make it easier for K-12 school districts to give authorized educators and staff secure access to AI-powered document translation and multilingual communication tools. Through the new integration, districts that use Pairaphrase and ClassLink can access Pairaphrase through ClassLink SAML-based single sign-on (SSO). Staff can use their existing school credentials instead of managing another separate login. Easier Access to Secure Translation for Schools Schools regularly need to translate family communications, forms, school documents and other multilingual materials - some of which may contain student-related information. Pairaphrase gives districts a controlled, FERPA-aligned alternative to consumer translation tools, helping schools maintain greater control over how multilingual content and potentially sensitive information are handled. The ClassLink integration makes that secure translation environment easier for authorized staff to access using a system their district already relies on. Pairaphrase is also the first governed document translation application available through ClassLink, expanding the ClassLink digital resource ecosystem with a solution designed specifically for organizations that need secure, governed translation workflows. For schools, the result is a simpler way to support multilingual communication while maintaining appropriate access controls. Districts using both platforms can provide authorized users with access to Pairaphrase through ClassLink SSO, with each user's Pairaphrase access governed by their organization's existing account permissions. Read the full press release on MultiLingual. Learn how to access Pairaphrase through ClassLink SSO.

ClassLink
Jul 7th, 2026
ClassLink wins two Tech & Learning Best of Show Awards at ISTELive 2026.

ClassLink wins two Tech & Learning Best of Show Awards at ISTELive 2026. July 7, 2026 Clifton, NJ - July 7, 2026 - Tech & Learning has named ClassLink a winner of its Best of Show Awards at ISTELive 2026, recognizing the ClassLink Suite across two categories: Primary Education and Secondary Education. This distinction underscores ClassLink's ability to deliver secure, intuitive, and impactful technology for students and educators at every stage of the K-12 journey. Key highlights. * Primary Education Winner: ClassLink Suite * Secondary Education Winner: ClassLink Suite * Evaluated by a panel of industry expert judges and editors on innovation, feature set, reliability, and performance * Recognized for transforming education and expanding digital access for students across K-12 Primary Education: building strong digital foundations. In the Primary Education category, ClassLink was recognized for providing young learners and their teachers with technology that simplifies access and supports safe, structured digital experiences from the earliest stages of schooling. The ClassLink Suite helps primary schools create consistent, manageable learning environments where students can focus on learning rather than navigating technology barriers. Secondary Education: supporting students as they grow. In the Secondary Education category, ClassLink earned recognition for equipping older students and educators with the tools to navigate more complex digital ecosystems with confidence. As secondary students take on greater academic responsibility, the ClassLink Suite supports seamless access, data privacy, and the kind of operational efficiency that lets schools focus on outcomes. A leading honors program in edtech. Tech & Learning's Best of Show Awards at ISTELive celebrate the products and companies transforming education in schools around the world. The program has grown steadily in recognition and prestige, becoming a benchmark distinction for edtech companies looking to demonstrate their impact at one of the industry's most prominent annual events. Evaluated by edtech's most knowledgeable educators. Winners are selected through a rigorous points-based scoring process conducted by a panel of industry expert judges and editors. Criteria include innovation, feature set, reliability, and performance. The Best of Show accolade is awarded to products that show the greatest promise to the industry, as determined by some of the most tech-savvy and knowledgeable educators in the country. Celebrating innovation that protects and empowers. "The products nominated for the Best of Show program provide an outstanding overview of new technology on the show floor and shine a spotlight on the products, and businesses behind them, who are transforming education in schools around the world." Tech & Learning Awards Editorial Team "We're incredibly honored to receive this recognition at ISTELive. At ClassLink, we believe great technology should remove barriers, not create them - and that every student, regardless of grade level, deserves seamless, secure access to the tools they need to thrive. This award is a reflection of our team's dedication to that mission, and a reminder to keep pushing what's possible in education." Jerri Kemble National Academic Advisor, ClassLink About classlink. ClassLink is the identity and access management platform trusted by over 25 million students and staff in more than 3,000 school systems worldwide. ClassLink simplifies access with single sign-on, automates provisioning and rostering, and strengthens security and governance across the school system. With analytics that connect edtech usage to student outcomes, ClassLink helps education leaders manage technology with confidence and invest in what works. Learn more at classlink.com. About. Tech & Learning. For over 40 years, Tech & Learning has offered a truly integrated platform of content in print, in person, and online for K-12 leaders. Tech & Learning's print and digital publications, websites, e-newsletters, and online and in-person events provide factual and evaluative information on trends, products, and strategies to education leaders who purchase technology products in their districts and schools. Tech & Learning delivers the highest quality content and essential resources to manage, train, and teach technology, and its extensive marketing services division provides partners with unique, targeted, and highly valued products. ClassLink is a trademark of ClassLink, Inc.

Consortium for School Networking
Apr 13th, 2026
Association of K-12 education technology leaders honors Berj Akian with 2026 Hurley Private Sector Champion Award.

Association of K-12 education technology leaders honors Berj Akian with 2026 Hurley Private Sector Champion Award. * home * news * association of K-12 education technology leaders honors Berj Akian with 2026 Hurley Private Sector Champion Award. Chicago, IL (April 13, 2026) - CoSN - The Consortium for School Networking, a premier association of K-12 education technology leaders, today honored Berj Akian, Ph.D., founder and CEO of ClassLink, with its 2026 Hurley Private Sector Champion Award. The award recognizes one person who has had an outstanding impact on the education technology community outside of the confines of his or her job. Akian's engagement with the education technology community spans decades and includes sustained support for CoSN and its mission. He founded ClassLink in 1998 and has led the company's growth into a global education technology platform serving more than 21 million students and educators across all 50 states and 36 countries. Beyond his professional leadership, Akian demonstrates a deep personal commitment to learning. With advanced degrees in instructional design, cognitive science, and learning analytics - and a newly earned Ph.D. in cognitive science - he embodies lifelong learning. "Berj Akian exemplifies leadership to the entire education community," said Keith Krueger, CEO of CoSN. "Berj has helped advance how school systems thoughtfully use technology in service of teaching and learning. A great example of that is his vision to create the K-12 Cybersecurity Rubric aligned to the NIST Cybersecurity Framework. His leadership, curiosity, and dedication to lifelong learning reflect the true spirit of the Hurley Private Sector Champion Award." The award was presented during CoSN's annual conference, "Building What's Next, Together," which kicked off on Monday, April 13. The conference focused on advancing the knowledge and skills of K-12 education technology leaders - including CIOs/CTOs, superintendents, and solution providers - while addressing key topics such as cybersecurity, student data privacy, and the use of generative AI in schools to support safe and effective practices within the K-12 system. About CoSN CoSN, the world-class professional association for K-12 education technology leaders, stands at the forefront of education innovation. We are driven by a mission to equip current and aspiring K-12 education technology leaders, their teams, and school districts with the community, knowledge, and professional development they need to cultivate engaging learning environments. Our vision is rooted in a future where every learner reaches their unique potential, guided by our community. CoSN represents over 13 million students and continues to grow as a powerful and influential voice in K-12 education. www.cosn.org/ About ClassLink ClassLink is the identity and access management platform trusted by over 25 million students and staff in more than 3,000 school systems worldwide. ClassLink simplifies access with single sign-on, automates provisioning and rostering, and strengthens security and governance across the school system. With analytics that connect edtech usage to student outcomes, ClassLink helps education leaders manage technology with confidence and invest in what works. Learn more at classlink.com. MEDIA CONTACTS: CoSN: Makenzie Carlin, [email protected] ClassLink: Gregg Calvaruso [email protected] Join CoSN. The Consortium for School Networking (CoSN) is the premier professional association for school system technology leaders. CoSN provides thought leadership resources, community, best practices and advocacy tools to help edtech leaders succeed in the digital transformation.

PR Newswire
Mar 3rd, 2026
ClassLink unveils Insights learning analytics platform and 24 new capabilities at CLON26

ClassLink announced over two dozen new capabilities and launched Insights, its first learning analytics platform, at CLON 2026. The announcements centred on three themes: Access, Automation and Analytics, developed after reviewing more than 150 strategic plans from school systems. The headline product, ClassLink Insights, connects edtech usage data with student assessment scores to help districts evaluate whether technology investments improve learning outcomes. It will be available from autumn 2026. New features include unified sign-on across Windows PCs, Mac and Chromebooks using ClassLink credentials, real-time app account provisioning through SCIM, and app-level screen time reporting at no additional cost. ClassLink serves 25 million students and staff across over 3,000 school systems globally.