Air & LCL Contract Management Senior Specialist - Asia Pacific

Executes tender quotation and contract rate filing processes for Air and or LCL contracts (both customer & vendor) with accuracy and timeliness to ensure compliance and customer satisfaction.

Responsibilities:

1) Process and validate market rate price settings and surcharge filings according to regional / global standards.

2) Monitor compliance with Regulatory requirements, Safety, Security & Environment and other government regulations across all filings.

3) Maintain and update pricing and surcharge databases to ensure smooth system performance.

4) Prepare and share pricing and surcharge reports with commercial and platform teams.

5) Adopt process improvements and automation initiatives in collaboration with platform / functional / tech teams.

6) Assist in simplifying surcharge structures by coordinating with various product teams.

Accountabilities:

1) Accurate and timely execution of market rate pricing and surcharge filings in compliance with regulatory requirements.​

2) Maintenance of pricing and surcharge data integrity to ensure system efficiency and cost optimization.​

3) Delivery of reliable pricing and surcharge insights to enable informed commercial decisions.

4) Accurate and timely execution of tender quotations and contract rate filings for Air and LCL products within Service Level Agreements and in line with Naming and Coding requirements.​

Business/ Functional /Technical Knowledge:

1) Strong attention to detail and accuracy in tender / contract management and rate filings.​

2) Customer-centric mindset with sense of urgency and accountability.​

3) Knowledge of Air and Freight forwarding contracting processes, tender management, and compliance requirements.​

4) Analytical skills for interpreting data and generating actionable insights​

5) Effective English communication and collaboration skills for cross-functional coordination with Global audience.

6) Proficiency in contract management systems and reporting tools.​

7) Ability to manage multiple priorities and deadlines in a fast-paced environment.

Key Performance Measures:

Specific​

1) Accuracy and timeliness of tender quotations and rate filings.​

2) Compliance with government regulatory requirements.​

3) Reduction in Invoice Quality impact and improvement in process quality.​

4) Successful adoption of process standardization and automation initiatives.​

Shared​

1) Improve Win Ratio

2) Improve Auto rating/Costing

3) Improve On time Invoicing & Invoice Quality

4) Reduce Customer Disputes

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