Full-Time
IT Support Specialist
Posted on 7/8/2024
BrightEdge
201-500 employees
Enterprise SEO and content marketing platform
Entry, Junior
San Mateo, CA, USA
- Formal training in computer hardware, systems software, on-prem and cloud applications, ticketing systems, and various network topologies
- Successful work experience in determination, isolation, and resolution of problems in computer systems
- Installation, configuration, and modification of operating systems on laptops (Windows and MacOS)
- Ability to operate information technology systems and communicate effectively
- Bachelor's degree
- Support IT within the corporate environment
- Setup and image corporate laptops
- Manage inventory of software licenses and hardware assets
- Triage and troubleshoot hardware and software issues
- Manage Help Desk ticketing system
- Provide A/V support for company-wide events
- Create documentation for IT policies and end-user training
BrightEdge offers an enterprise platform focused on SEO and content marketing, helping businesses improve their online visibility and engage customers effectively. The platform provides tools that allow companies to understand what their customers are searching for, enabling them to create targeted content that resonates with their audience. Key features include DataMind Insights for data analysis, keyword research tools, and Mobile Connect for optimizing mobile content. BrightEdge primarily serves large enterprises and marketing teams, generating revenue through subscription fees for its software-as-a-service (SaaS) model. What sets BrightEdge apart from competitors is its extensive client base, including many top retailers, hotel groups, and tech companies, which demonstrates its effectiveness in enhancing digital marketing efforts. The company's goal is to empower businesses to optimize their SEO and content strategies, leading to increased customer engagement and higher revenue.
Company Stage
Series D
Total Funding
$85.3M
Headquarters
Foster City, California
Founded
2007
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 7%
Simplify's Take
What believers are saying
- BrightEdge's leadership in AI-powered SEO positions it at the forefront of the evolving digital marketing landscape, especially with the upcoming impact of Google's Search Generative Experience (SGE).
- The company's strong client base, including top online retailers, hotel groups, and tech companies, provides a stable and prestigious environment for employees.
- Continuous innovation, such as the introduction of BrightEdge Copilot, ensures that employees are working with cutting-edge technology and methodologies.
What critics are saying
- The rapid evolution of AI in search marketing could lead to significant shifts in the industry, requiring constant adaptation and potentially causing instability.
- Dependence on large enterprise clients means that losing a few key clients could have a substantial impact on revenue.
What makes BrightEdge unique
- BrightEdge's focus on enterprise clients, including 57% of Fortune 100 companies, sets it apart from competitors who may target smaller businesses.
- The integration of AI-driven features like BrightEdge Copilot and Generative Parser(TM) provides advanced, automated SEO and content marketing capabilities that are ahead of many traditional SEO tools.
- BrightEdge's comprehensive suite of solutions, including DataMind Insights and Mobile Connect, offers a holistic approach to digital marketing that few competitors can match.
Benefits
Medical / Dental / Vision Insurance
15-23 days Paid Time Off (PTO) annually
Stock Options
401(k)
6 Weeks Paid Maternity Leave
4 Weeks Paid Paternity Leave
Competitive Salaries
SEO Certification Courses
Team Events & Socials
Free Friday Lunches
Fully Stocked Kitchen
Collaborative Work Environments