Project Director-Retail SaaS
Sympera AI
Project Director-Retail SaaS
Sympera AI
AI-powered platform for relationship banking
Role summary
The Project Director leads the programme end to end, owning delivery, budget, risks and the client relationship, and manages a team of approximately 10 people.
Key responsibilities
Lead overall programme delivery, scope, timeline and quality against agreed objectives
Manage the programme budget, forecasting and cost control
Identify, assess and mitigate programme risks and issues, and escalate where needed
Own the relationship with the primary client, including executive-level communication and governance
Lead, coach and organise a team of around 10 people, including allocation and performance
Establish and maintain programme governance, reporting and steering committees
Coordinate across stakeholders and workstreams to ensure alignment
Governance and reporting
Set up a harmonised reporting and steering framework, aligned with the expectations of senior sponsors
Produce consolidated status reports and clear executive summaries for governance meetings
Identify critical issues early, propose action plans, and escalate to sponsors when decisions are needed
Matrix leadership
Lead and influence project teams, internal and external, across functions and reporting lines
Profile
Proven experience directing complex programmes or large projects, ideally in retail or supply chain
Solid background in programme or project management methodologies
Strong budget, risk and stakeholder management skills
Experience leading multidisciplinary teams
German is the main working language. Fluency in German is required.
English at C1 level, written and spoken, is also required.
Ability to travel to the client as required
Ability to write clear narratives for senior management, with a strong sense of priorities and stakeholder dynamics
Strong analytical skills, a results-oriented mindset and the autonomy to drive complex programmes
Your profile (additional requirements)
At least 9 years of professional experience after graduation. Internships and work-study placements do not count towards this period.
Ability to work in a team, analyse requirements and propose pragmatic solutions.
Terms
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
AI-powered platform for relationship banking
Sympera AI provides an AI-powered platform for financial institutions that strengthens relationship banking. It helps banks and their relationship managers be more productive and grow client portfolios by offering financial intelligence and sales enablement tools. The platform combines market intelligence with client relationship management so bankers can uncover opportunities, monitor the health of business relationships, and choose effective strategies. This differentiates Sympera AI by offering an integrated solution that pairs data-driven insights with CRM capabilities, aimed at improving service and outcomes for clients. The company’s goal is to redefine relationship banking by using big data and AI to drive business growth and higher client satisfaction for financial providers.
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