Event Source

Event rental products and services provider

Event Consultant

Account ExecutiveUpdated on Nov 12

Full-timeFerndale, MI, USANo salary listed

About the Job

Requirements

At least one year of related customer service experience.
Proficiency in written and verbal English.
Proficiency in Microsoft Windows and Office, with creative skills for product pairing and interior design.
Ability to create Mood Boards using PowerPoint and use Social Tables for event diagrams.
General knowledge of basic math, including fractions, percentages, and ratios.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to complete Behavioral and Cognitive Assessments through the Predictive Index.
Successful completion of a company background check and drug screen.
Ability to type accurately and maintain accurate records.
Ability to multitask, prioritize, manage time, and pay close attention to detail.
Professional personal appearance.

Responsibilities

Handle incoming phone calls, texts, web requests, and emails.
Make outbound calls to update current and new business contact information.
Create event layouts and showcase products in Mood Boards.
Greet clients in the Design Center.
Enter and maintain customer data and sales information accurately in relevant systems.
Consult with clients to understand event rental needs and provide tailored recommendations, identifying opportunities for upselling.
Follow up on quotes and leads according to department goals.
Build relationships with new and existing clients to drive retention and repeat business.
Address and resolve customer issues or concerns.
Build relationships with industry professionals through networking events, trade shows, and conferences.
Travel occasionally to offsite locations.
Meet critical performance metrics.
Uphold the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork.
Perform additional duties as required.

Desired Qualifications

Knowledge of the event or catering industry is preferred.

At Event Source / Panache Events / So Cool Events, our associates are more than promoters of our exceptional products and service. They are important assets to our business, individuals who care about and keep our company standards. With our training, development, and benefits, there are real opportunities for your future.

Position Summary:

The Event Consultant position is responsible for assisting customers in creating the perfect event experience. Excellent service begins with identifying client needs and offering appropriate rental products based on the event type. This position handles inquiries promptly and effectively in a fast-paced, team-oriented environment. Successful candidates must add value to each interaction, close sales, and provide excellent customer service.

Essential Duties and Responsibilities:

Field incoming phone calls, texts, web requests, and emails.
Make outbound calls to update current and new business contact information.
Create event layouts.
Showcase products in Mood Boards.
Greet clients in the Design Center.
Accurately enter and maintain customer data and sales information in relevant systems.
Consult with clients to understand their event rental needs and provide tailored recommendations to meet their requirements, while identifying opportunities for upselling.
Relentlessly follow up on quotes and leads per department goals.
Cultivate and nurture relationships with both new and existing clients to drive retention and repeat business.
Proactively address and resolve any customer issues or concerns that may arise.
Foster relationships with industry professionals through networking events, trade shows, and conferences.
Occasional travel to offsite locations.
Meet critical performance metrics.
Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
Perform additional duties as required.

Schedule:

Monday – Friday between the hours of 8:30AM – 5:00PM.
You will be required to work 10:30AM – 7:00PM on a rotational basis of approximately once every three weeks.
You will also be required to work 8:30AM – 4:00PM on a rotational basis of approximately one Saturday every three months.

Benefits/Perks:

Medical, dental, vision, and 401k after 60 days.
Enjoy team member rental discounts and participate in our referral program.
96 hours of PTO annually (prorated the first year based on hire date/month).

Qualifications and Requirements:

One or more years of related customer service experience.
Must possess a high level of communication skills.
Ability to be engaged and interested in learning about each event.
Excellent typing skills.
Proficiency in the English language (both written and verbal) is required.
Proficient in Microsoft Windows and Office, with creative skills for product pairing and interior design.
Ability to create Mood Boards using PowerPoint and utilize Social Tables for event diagrams.
General knowledge of basic math skills; fractions, percentages, and ratios.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Great problem-solving skills.
Comfortable upselling and asking for orders.
Excellent customer service skills.
Must maintain a professional personal appearance.
Excellent multitasking, prioritization, and time management skills.
Strong attention to detail and ability to maintain accurate records.
Knowledge of the event or catering industry preferred.
Completion of Behavioral and Cognitive Assessments through the Predictive Index.
Successful completion of company background check and drug screen.

About the Company

Event Source

Event rental products and services provider

Event Source focuses on renting high-quality event equipment and supplies for gatherings. The company originated as a Taylor Rental franchise in Parma, Ohio in 1979 and shifted in 1992 to specialize in event rentals, eventually rebranding in 1997 and divesting the tool/equipment side to concentrate on event needs. Its products work by providing a curated range of rental items for events (lighting, decor, furniture, tents, and other venue needs) delivered and set up for client events, with support through planning and execution. The company differentiates itself through steady, family-led growth, strategic acquisitions (notably Panache Party Rental in 2017 and So Cool Events in 2022) that expand its footprint across the Midwest and into Florida. The goal is to be a trusted, multi-state provider of event rentals with a strong emphasis on quality, reliability, and scalability to support events of all sizes.

Company size: 51-200
Company stage: Late Stage VC
Total funding: $19M
Headquarters: Valley View, United States
Founded: 1979

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