IT Support Specialist

Job Description

IT Support Specialist

Location: Northern Virginia (Multiple Clinic Locations)

Travel Required: Yes – Regular travel between clinic locations throughout Northern Virginia

Position Type: Part-time without benefits – Hourly

Pay Range: $18-21/hr.

Position Summary

We are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.

The ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands-on technical support.

Essential Responsibilities

• Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.
• Set up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory).
• Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment.
• Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.
• Set up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment.
• Maintain and support printers, scanners, copiers, and other clinic technology systems.
• Assist with network connectivity issues, including Wi-Fi, LAN, VPN, and internet access troubleshooting.
• Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.
• Support Vonage Phone systems and other communication platforms.
• Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
• Monitor system performance and identify recurring technical issues, escalating trends and concerns to upper management.
• Provide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices.
• Maintain inventory records for IT assets, equipment, and software licenses.
• Travel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance.
• Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.
• Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.
• Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews.
• Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.
• Perform other IT support duties as assigned.

Qualifications

Required

• CompTIA A+ certification.
• Network++ Certification.
• Basic knowledge of Microsoft 365 applications and administration.
• Understanding of Windows 10/11 operating systems.
• Familiarity with computer hardware, printers, and networking fundamentals.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between clinic locations.

Preferred

• Associate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience.
• Microsoft 365 Fundamentals (MS-900) certification.
• Experience supporting Microsoft Teams, SharePoint, or OneDrive.
• Experience with ticketing systems and remote support tools.
• Knowledge of healthcare or multi-site business environments.

Physical Requirements

• Ability to lift and transport IT equipment up to 50 pounds.
• Ability to travel between multiple clinic locations throughout the workweek.
• Ability to work in both office and clinical environments.

Additional Information

Benefits

• Mileage reimbursement for business travel
• 401(k)

Compensation: 18 to 21 (USD) (HOURLY)