Technical Trainer
Marmon Holdings
Technical Trainer
Marmon Holdings
Diversified conglomerate of autonomous manufacturing businesses.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands.
We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.
The Technical Training Specialist ensures the organization consistently delivers high-quality, scalable technical service by developing and enabling diagnostic capability across the Support Contact Center through structured, virtual training and knowledge development.
This role creates value by translating real-world service demand, diagnostic gaps, and product complexity into targeted training and technical service documentation that improve first-time resolution, reduce escalation volume, and strengthen technical confidence across the organization. Through close partnership with Support, Customer Operations, Engineering, and Field teams, the Technical Training Specialist ensures capability development is aligned to actual customer needs and that highly technical source materials are converted into service-ready documents that can be applied consistently in the field and support environment.
Role Summary
The Technical Training Specialist is responsible for designing, delivering, and continuously improving virtual technical training programs that build diagnostic capability and execution consistency for learners.
This role serves as the bridge between technical knowledge and operational execution, ensuring that team members and technicians are equipped with the skills, tools, and expertise needed to diagnose and resolve issues effectively. Validating complex engineering manuals and highly technical documentation are translated into clear, practical, technical service-ready materials.
The Technical Training Specialist works closely with Technical Case Owners, NPD Readiness Leads, and Customer Operations Leads to identify capability gaps, reinforce best practices, and ensure that training is aligned with real service demand and business priorities.
Key Responsibilities
1. Technical Training Design & Delivery (Virtual Focus)
2. Diagnostic Capability Development
3. Training Needs Identification (Demand-Based)
4. Knowledge Content Development & Maintenance
5. Cross-Functional Collaboration (Engineering, Support, Field)
6. Reinforcement of Service Delivery Model
7. Training Effectiveness & Continuous Improvement
8. Coaching & Skill Reinforcement
Key Decisions Owned
Measures of Success
Qualifications & Experience
Key Skills & Competencies
Nice-to-Have / Future-Focused Capabilities
Travel Expectations
Benefits
We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:
About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Pay Range:
86,640.00 - 129,960.00We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.
Diversified conglomerate of autonomous manufacturing businesses.
Marmon Holdings is a Berkshire Hathaway company that consists of more than 120 autonomous businesses operating across numerous industries and markets worldwide. Each subsidiary runs its own operations, focusing on designing, manufacturing, and delivering a wide range of products and services in its sector. Because the group is made up of many independent units under a common parent, it combines diversification with centralized ownership and oversight. Marmon’s approach lets individual businesses specialize and compete locally while sharing resources, best practices, and capital as part of Berkshire Hathaway’s portfolio. The company’s goal is to provide value to customers and shareholders by building a broad, resilient collection of industrial brands and capabilities that span different markets and product types.
Explore more opportunities at Marmon Holdings