Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Guest Service Agent

Hotel Guest ServicesPosted on Nov 13

Full-timeCouncil Bluffs, IA, USANo salary listedIn-person

About the Job

Requirements

Previous computer and front desk experience is preferred.
Excellent guest communication skills are required.
A high school diploma or equivalent is required.
Basic computer knowledge is required.
The role requires standing and maneuvering in a confined area.
The role requires the ability to respond to visual and oral signals and use color monitors on computer screens.

Responsibilities

Check guests in and out of the hotel.
Greet and converse with customers in English.
Speak clearly and communicate with guests in a noisy environment.
Address guests' concerns and questions.
Provide friendly, excellent service.
Process cash transactions accurately.

Desired Qualifications

Previous computer and front desk experience is preferred.

Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Previous computer and front desk experience preferred.
Excellent guest communication skills.
High school graduate or equivalent.
Basic computer knowledge.

Checking guests in and out of the hotel.
Standing and maneuvering in confined area.
Greeting and conversing with customers in English.
Speaking clearly and communicating with guest in noisy environment.
Responding to visual and oral signals.
Using color monitors on computer screens.
Addressing concerns and questions.
Giving friendly, excellent service.
Processing cash transactions accurately.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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