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All Accor

Global hotel management, franchising, loyalty program

Rotating Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeThonon-les-Bains, France€23.5k - €26k /yrIn-person

About the Job

Requirements

  • Demonstrated customer-service experience in hospitality or in a reception role.
  • Proficiency in French and English; another language is an advantage.
  • Proficiency with the Windows environment, office productivity tools, Opéra or Fols, and Résaweb.
  • Ability to organize and manage time effectively and set priorities.
  • Ability to handle multiple tasks and remain calm in a dynamic environment.
  • Problem-solving skills and the ability to address customer concerns with patience and empathy.
  • Attention to detail and accuracy in administrative tasks and data entry.
  • Flexibility to work variable hours, including weekends and nights as needed.

Responsibilities

  • Manage reservations by email or telephone professionally and promptly.
  • Manage guest departures, invoicing, and payment collection.
  • Ensure a quality welcome and guest satisfaction.
  • Manage guest arrivals, follow-up, and requests.
  • Promote the hotel's other services, including restaurant, bar, and loyalty program.
  • Provide support at additional points of sale, including the bar and breakfast service, as needed.
  • Resolve problems and manage guest complaints.
  • Optimize the room schedule.
  • Manage group reservations and rooming lists.
  • Perform administrative tasks, including managing deposits, following up on OTA extranets, and updating databases (Cardex).

Desired Qualifications

  • Knowledge of an additional language.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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