Train Operations Intern - F&B

An Internship for Eastern & Oriental Express, A Belmond Train offers a unique opportunity to gain hands-on experience in the specialized field of high-end rail travel. This role is designed for individuals passionate about hospitality, logistics, and delivering exceptional customer experiences within a distinctive and elegant setting. Interns will contribute to the seamless operation of luxury train journeys, ensuring every aspect of the guest experience meets the highest standards of excellence.

Key responsibilities may include:

• Guest Experience Enhancement: Assisting in curating and delivering personalized services that exceed guest expectations, similar to those found in luxury hotels.
• Onboard Service Coordination: Supporting the coordination of various onboard services, such as fine dining, beverage service, and entertainment.
• Logistics and Scheduling Support: Contributing to the planning and execution of train schedules, passenger movements, and the coordination of resources.
• Operational Process Improvement: Identifying and recommending enhancements to operational processes and procedures to improve efficiency and service quality.
• Cross-Departmental Collaboration: Liaising with various departments, including hospitality, culinary, maintenance, and sales, to ensure seamless communication and integrated service delivery.
• Administrative Support: Performing general administrative duties such as preparing reports, managing documentation, and assisting with data analysis.
• Safety and Compliance: Learning and adhering to train safety rules and operational procedures, contributing to a secure environment for both guests and crew.
• Project Assistance: Participating in special projects related to service development, route planning, or other strategic initiatives within luxury train operations.

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Currently pursuing a Bachelor's or Master's degree in Hospitality Management, Tourism, Business Administration, Operations Management, Logistics, or a related field.
• Strong academic record.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Demonstrated ability to work independently and as part of a team.
• Exceptional organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A genuine interest in luxury travel and the railway industry.
• Ability to adapt to a dynamic and fast-paced environment.

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity.  

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Internship Salary
• Experiences at our iconic destinations. 
• Wellness programs 
• Uniforms are provided. 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.