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Ambral

AI-powered account management with churn detection

Head of Research

AI ResearchConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • Have a PhD in machine learning, computer science, mathematics, or an equivalent track record of significant research experience.
  • Have deep experience in reinforcement learning, large language model post-training, evaluations, agent environments, or closely related areas.
  • Have taken ambitious, open-ended research problems from hypothesis through experimentation into working systems.
  • Be comfortable turning fuzzy business objectives into tasks and signals that can be evaluated reliably.
  • Be able to move between research questions and production implementation.

Responsibilities

  • Own the research agenda needed to build a replayable environment engine over real enterprise history.
  • Identify high-leverage technical questions and design experiments to answer them.
  • Build production systems that implement research findings.
  • Build an environment factory that converts recorded enterprise data and task definitions into runnable environments.
  • Design graders that turn ambiguous business objectives into verifiable rewards.
  • Develop methods for mining useful tasks, trajectories, and evaluation cases from historical workflows.
  • Create evaluation sets that are representative, reproducible, and resistant to overfitting.
  • Find combinations of models, tools, context, and policies that maximize performance while reducing inference cost.
  • Advance post-training methods for agents operating over long horizons, incomplete information, and large tool spaces.
  • Build replay and observability systems that make agent behavior explainable and measurable.
  • Scale systems from individual environments to thousands of concurrent training and evaluation runs.
  • Work directly with the CTO and deploy into real enterprise workflows.
  • Establish the research culture, including how experiments are run, progress is evaluated, technical bets are chosen, and an exceptional research team is recruited and developed.

Desired Qualifications

  • Experience at a leading foundation model lab, top AI research organization, or high-performing AI startup.

About the Company

Ambral

AI-powered account management with churn detection

Ambral provides an AI-powered account management platform that helps B2B companies identify upsell opportunities and detect churn risk by treating customer relationships as a telemetry system. It ingests data from multiple sources, builds a live model of each customer, and surfaces actionable next steps to account managers to expand accounts or prevent losses. Unlike dashboards, it fuses signals across scattered systems to deliver prescriptive guidance for maintaining customer intimacy at scale. Its goal is to help B2B teams scale customer intimacy while increasing retention and upsell opportunities.

Company size
1-10
Company stage
Seed
Total funding
$130K
Headquarters
New York City, New York
Founded
2025

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