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Ambral

AI-powered account management with churn detection

Head of Research

Full-Time
$250k - $400k/yr+ Equity
Expert
PhD
San Francisco, CA, USA+1 moreMore locations: New York, NY, USA
In Person
AI & Machine LearningAI Research

About the job

Requirements
  • Have a PhD in machine learning, computer science, mathematics, or an equivalent track record of significant research experience.
  • Have deep experience in reinforcement learning, large language model post-training, evaluations, agent environments, or closely related areas.
  • Have taken ambitious, open-ended research problems from hypothesis through experimentation into working systems.
  • Be comfortable turning fuzzy business objectives into tasks and signals that can be evaluated reliably.
  • Be able to move between research questions and production implementation.
Responsibilities
  • Own the research agenda needed to build a replayable environment engine over real enterprise history.
  • Identify high-leverage technical questions and design experiments to answer them.
  • Build production systems that implement research findings.
  • Build an environment factory that converts recorded enterprise data and task definitions into runnable environments.
  • Design graders that turn ambiguous business objectives into verifiable rewards.
  • Develop methods for mining useful tasks, trajectories, and evaluation cases from historical workflows.
  • Create evaluation sets that are representative, reproducible, and resistant to overfitting.
  • Find combinations of models, tools, context, and policies that maximize performance while reducing inference cost.
  • Advance post-training methods for agents operating over long horizons, incomplete information, and large tool spaces.
  • Build replay and observability systems that make agent behavior explainable and measurable.
  • Scale systems from individual environments to thousands of concurrent training and evaluation runs.
  • Work directly with the CTO and deploy into real enterprise workflows.
  • Establish the research culture, including how experiments are run, progress is evaluated, technical bets are chosen, and an exceptional research team is recruited and developed.
Desired Qualifications
  • Experience at a leading foundation model lab, top AI research organization, or high-performing AI startup.

About the company

Ambral provides an AI-powered account management platform for B2B companies to identify upsell opportunities and detect churn risk by treating customer relationships as a telemetry system. It ingests data from multiple sources, builds a live model of each customer, and surfaces actionable guidance to account managers on who needs attention and what actions to take. This approach goes beyond dashboards by delivering prescriptive next steps across scattered systems to help maintain customer intimacy at scale. The goal is to help B2B teams grow revenue and reduce churn by turning complex customer data into clear, actionable guidance.

Company Size

1-10

Company Stage

Seed

Total Funding

$130K

Headquarters

New York City, New York

Founded

2025

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Simplify's Take

What believers are saying

  • Y Combinator launched Cortex on September 25, 2026, signaling active momentum.
  • Ambral's site claims ShipBob and Further use it for expansion revenue.
  • The company targets every SMB account, unlocking a large long-tail market.

What critics are saying

  • Ambral is a four-person YC S25 startup facing brutal enterprise sales cycles.
  • Gainsight, Salesforce, and HubSpot already own customer-success budgets and workflows.
  • Autonomous outreach errors can trigger churn, compliance reviews, and buyer distrust within weeks.

What makes Ambral unique

  • Cortex unifies CRM, warehouse, and support signals into account-level telemetry.
  • It drafts or executes next-best actions, not just dashboards.
  • Founders bring Everlywell AI leadership and SpaceX telemetry systems expertise.

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Benefits

  • Health Insurance
  • Unlimited Paid Time Off
  • Relocation Assistance