Revenue Cycle Training Manager

Overview

About the Role

The primary purpose of the Revenue Cycle Training Manager position is to plan, develop, and implement educational programs, training, practice standards and quality improvement programs for all University Hospital Revenue Cycle Services’ operating units, which include Patient Billing, Financial Counseling, Patient Access, Medical Records, and Patient Scheduling & Charge Capture. Provides know-how to staff in the application of such concepts as performance improvement and workflow redesign strategies. Collaborates and interacts with Clinical, Business, and Information Services personnel to optimize workflows and accomplish revenue cycle objectives. Provides managerial support to Admitting Services and Financial Counseling Teams as required and/or needed.

Responsibilities

What You’ll Do  

• Develops and implements education, training, and key performance indicators. Serves as an internal consultant on front-end Revenue Integrity issues and champions process improvement, standardization, and automation through technology.
• Directs and conducts job specific competency and specialty training and organizational development needs assessment to identify operating/user needs. Utilizes data to make recommendations for improving functional performance and develops programs and interventions to effectively meet these needs.
• Supervises and coordinates the activities of the professional staff. Recommends the hiring, firing, promoting, demoting, transfers and/or disciplining of employees, as well as other personnel changes. 2 Ensures all levels of staff are provided with appropriate orientation, in-service and continuing education programs. Monitors, audits and evaluates outcomes related to the training programs.
• Maintains reports, statistics, etc. relative to training, education, and performance improvement activities.
• Works closely with all operating units to ensure that established procedures and protocols regarding approval, pre-authorization of services and insurance verification requirements are met.
• Educates staff on how their roles and responsibilities are interrelated in the Revenue Cycle, as a patient encounter evolves into a claim for payment.
• Performs other related duties as assigned.

Qualifications

What You’ll Bring

• Bachelor’s degree in business administration, Finance or related field preferred.
• At least three (3) to five (5) years of progressively more responsible experience in and Admitting, Financial Counseling or Hospital Billing setting.
• Prior supervisory experience (minimum of two (2) year) in a healthcare setting required. Prior training and documentation experience required (minimum of one (1) year).
• Must have a thorough knowledge of Worker’s Compensation, No Fault, HMO’s, PPO’s, Medicare and Medicaid rules and regulations.
• In addition to performing the above duties, the individual must be able to problem solve, interact with external and internal departments. Also have strong analytical and oral and written communication skills as well as a strong understanding of capabilities and usage of both personal and mainframe-based information systems. Must be detail oriented and have excellent customer service skills.
• Outstanding human relations and leadership skills, and the ability to function in a team environment is required. Demonstrated knowledge is necessary of how to accomplish superior performance in a unionized environment.
• Additional related experience may be substituted for the degree on a year-for year basis.

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is VS27S: $84,827-  $127,243, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.