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GetVocal AI

Hybrid human-AI CX automation platform

Applied AI Scientist / Engineer

Natural Language Processing & LLMsConfirmed live in the last 24 hours
Full-timeParis, France

About the Job

Requirements

  • Proficiency in Python and agentic AI frameworks, including OpenAI APIs and SDKs.
  • Expertise in pattern recognition and applied machine learning for conversational AI, natural language processing, or sequence modeling.
  • Background in conversational AI, speech-to-text, text-to-speech, large language models, or dialogue systems is highly beneficial.
  • Ability to work cross-functionally with Product, Engineering, and Operations teams.

Responsibilities

  • Design, build, and optimize voice AI systems for enterprise contact centers.
  • Maintain and improve existing conversation systems.
  • Experiment with new approaches to conversational AI and voice technologies.
  • Collaborate with Product and Engineering teams to translate business requirements into robust AI solutions.
  • Analyze interaction data to continuously improve automation rates and quality.
  • Contribute to model governance, safety, and compliance, ensuring AI decisions remain traceable and aligned with regulatory and customer standards.

Desired Qualifications

  • Publications at NeurIPS, ICLR, ICML, ACL, EMNLP, NAACL, or EACL.

About the Company

GetVocal AI

Hybrid human-AI CX automation platform

GetVocal AI builds and runs enterprise-grade customer-experience platforms that blend human agents with AI for conversations across voice, chat, and WhatsApp. Its system uses a Conversational Map to orchestrate interactions, an Agent Control Center to manage AI and human agents, and Hybrid Workforce tools to route tasks between automation and humans. This lets companies automate activities like lead qualification, onboarding, retention, and 24/7 support while keeping humans involved for nuanced, high-risk, or governance-bound decisions. The platform can run on-premise, in a private cloud, or in a hybrid setup and is designed to comply with EU AI Act expectations. GetVocal AI serves large customers across multiple markets and has secured funding to expand further in Europe.

Company size
11-50
Company stage
Series A
Total funding
$26.9M
Headquarters
Paris, France
Founded
2023

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