Microsoft

Builds workplace software, PCs and cloud services

Digital Solution Area Specialists

Account ManagementConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Information Technology, Business Administration, or a related field and at least 5 years of technology-related sales or account management experience, or at least 6 years of technology-related sales or account management experience.
At least 3 years of solution sales or consulting services sales experience.

Responsibilities

Collaborate with partners and resources, using customer insights or industry knowledge to explore business and emerging opportunities, optimize the portfolio, and support customer innovation.
Engage internal and external stakeholders in business planning and rhythm-of-business meetings to review and plan accounts in the assigned territory.
Manage end-to-end territory business, forecast accounts, and develop portfolio and territory plans that align intentional selling with strategic priorities.
Review feedback reports and coach others on customer and partner satisfaction, establishing recovery action plans to improve client experience and decrease dissatisfaction; manage or orchestrate sales and delivery success through account and pursuit teams.
Collaborate with team members to discover opportunities and drive incremental revenue through personal campaigns or internal sources; track, qualify, and expand opportunities with account teams, partners, or services; build pipeline with other teams and services; interface with customers and build relationships through social selling; apply Microsoft's sales process to assess opportunity quality and decide whether to proceed.
Introduce customers to how other workloads can enable digital transformation aligned with their industry; create guiding examples through seminars, workshops, webinars, and direct engagement.
Identify customer business needs and technology readiness; develop solutions with internal teams, partners, and services; propose prioritized solutions aligned with customer needs and articulate their business value.
Map external stakeholders and collaborate with account teams to identify and engage senior business subject-matter decision-makers at customer or partner organizations.
Identify opportunities to drive consumption and grow existing customer business by initiating conversations and providing demos or quotes; collaborate with partners or internal teams; ensure rapid, robust deployment plans for licensing transactions and project engagements, validated by services and partners; identify and facilitate removal of consumption blockers with internal and external stakeholders.
Implement deal-closing strategies, contribute strategies for prioritized opportunities, coach less experienced team members in deal-plan execution, and implement close plans that map timelines, engage customers, secure buy-in and commitment, reduce risk, and support predictable closure.
Collaborate with One Commercial Partner and partner networks to cross-sell, upsell, and co-sell; identify and support onboarding new partners by researching customer scenarios; provide partner-gap feedback; develop joint proposals and consumption plans; and contribute partner strategies to address capability gaps.
Apply the orchestration model to drive deal closure by aligning internal stakeholders and leveraging and expanding partner relationships.
Collaborate with competitive global black belts to analyze competitor products, solutions, and services and position Microsoft in customer communications; analyze the competitive landscape and recommend pursuing or withdrawing from opportunities.

Desired Qualifications

A master's degree in Business Administration, Information Technology, or a related field and at least 5 years of technology-related sales or account management experience; or a bachelor's degree in Information Technology or a related field and at least 6 years of technology-related sales or account management experience; or at least 8 years of technology-related sales or account management experience.

Overview

Has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services. Collaborates with account teams, partners, or services to track, qualify, and expand new opportunities. Identifies, develops, proposes, and articulates solutions that align with customer needs. Contributes input and coaches team on strategies to drive and close prioritized opportunities. Collaborates with One Commercial Partner (OCP) and partners to cross-sell, up-sell, and co-sell. Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners. Proactively provides analysis of the competitive landscape in supported solution area and decides to pursue or withdrawal. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation. Manages and/or orchestrates sales and delivery success through the account team and pursuit team. Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for assigned accounts. Collaborates with internal teams and partners to conduct business analysis to pursue high-potential customers and develop a target list of potential business. Manages the end-to-end business of the assigned territory.

Responsibilities

Sales Excellence

Collaborates with partners and resources and leverages customer insights or industry knowledge; contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.

Engages with internal and external stakeholders on business planning, rhythm-of-business (ROB) meetings to review and plan for accounts in the assigned territory.

Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.

Reviews feedback report and coaches others on ensuring customer/partner satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates sales and delivery success through the account team and pursuit team.

Sales Execution

Collaborates with team members to discover new opportunities; drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., marketing, account teams); collaborates with account teams, partners, or services to track, qualify, and expand new opportunities; collaborates with other teams (e.g., account teams) and services to build pipeline; interfaces with customers and builds relationships via social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed.

Engages in conversations with customers to introduce how other workloads could enable digital transformation areas that is aligned with the customer's industry and turns opportunities into deals; has a deep understanding of customers' business and its priorities to drive conversations with customers on digital transformation across multiple solution areas, in collaboration with partners and services; creates guiding examples of digital transformation through seminars, workshops, Webinars, and direct engagement.

Identifies customer business needs and technology readiness; contributes to the development of solutions in collaboration with internal teams, partners, and services; proposes prioritized solutions that align with customers' needs; articulates the business value of proposed solutions.

Proactively builds external stakeholders' mapping; collaborates with account teams (e.g., Account Executives) to identify and engage senior business subject matter decision makers at the customer's/partner's business.

Identifies opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); for licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders.

Implements strategies to accelerate the closing of deals; contributes input on strategies to drive and close prioritized opportunities; coaches less experienced team members in deal plan execution; implements close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.

Scaling and Collaboration

Collaborates with One Commercial Partner (OCP) and with a network of partners to cross-sell, up-sell, and co-sell; identifies and supports on-boarding new partners by researching and discussing customer scenarios; provides feedback to OCP on partner gaps; develops joint proposals and consumption plans with partners; contributes to developing partner strategies to address gaps in partner capabilities.

Applies the orchestration model to proactively drive deal closure by identifying and aligning internal stakeholders and leveraging and expanding relationships with partners.

Technical Expertise

Collaborates with the "compete" global black belts (GBBs) to analyze competitor products, solutions, and/or services and implements strategies to position Microsoft against competitors in customer communication; proactively provides analysis of the competitive landscape in supported solution area; evaluates opportunities and makes recommendations on pursuit or withdrawal.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience.

Additional or preferred qualifications

Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.

3+ years of solution sales or consulting services sales experience

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About the Company

Microsoft

Builds workplace software, PCs and cloud services

Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.

Company size: 10,001+
Company stage: IPO
Headquarters: Redmond, WA
Founded: 1975

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