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Reynolds Consumer Products

Manufactures Reynolds and Hefty household products.

IT Site Support Technician 2

IT Service Desk & End User SupportPosted on Nov 12
Full-timeJacksonville, IL, USA$70.3k - $109.9kIn-person

About the Job

Requirements

  • At least 7 years of experience supporting Apple devices and troubleshooting and resolving macOS and iOS user issues, including the ability to write team documentation and support the Lake Forest Digital Branding group.
  • At least 10 years of experience installing network devices and troubleshooting related issues independently, including the ability to write team documentation.
  • At least 10 years of experience implementing and supporting computing devices and peripherals in office, manufacturing, and warehouse environments.
  • At least 8 years of experience troubleshooting local server issues involving file and print services, application connections, and security, including the ability to write team documentation.
  • At least 8 years of experience troubleshooting network printer issues independently, including the ability to write team documentation.
  • A bachelor's degree in Computer Science is preferred, or an equivalent combination of education and relevant work experience to perform the position's essential functions.
  • Experience with Microsoft Certified Solutions Associate or Microsoft Certified Solutions Expert credentials for Windows 10, Windows 11, or Windows Server 2012/2019 is preferred.
  • Experience with IT tools such as Azure, System Center Configuration Manager, Amazon Web Services, or Active Role Server is preferred.
  • Experience using project management tools and methodology is preferred.
  • Certification in computing-device and peripheral warranty processes and repairs, especially for Dell and HP equipment, is preferred.
  • Understanding of change management as it applies to site-support operations, including creating change records correctly and promptly.
  • Understanding of Active Directory and its relationship to system security and permissions for troubleshooting cross-system issues.
  • Ability to use monitoring tools to assess IT infrastructure and device health, and to document and train peers in their use.
  • Ability to work with managed service providers to troubleshoot IT issues and drive them to resolution.
  • Knowledge of supporting and troubleshooting handheld units and vehicle-mounted units, including VM1As in a manufacturing environment.
  • Knowledge of supporting and troubleshooting Lexmark and Zebra network printers.
  • Knowledge of supporting and troubleshooting conference-room setups such as Microsoft Teams Rooms.
  • Ability to communicate clearly in writing and verbally with people at all levels, and to create and present audience-appropriate basic training materials.
  • Understanding of common and unique business processes and functions to make sound IT recommendations and identify next steps.
  • Ability to work professionally with people at all levels, build trust with customers and IT, advocate for customers, and facilitate discussions between IT disciplines and end users.
  • Ability to work on several small and medium assignments simultaneously through completion, including projects and incidents.

Responsibilities

  • Manage break/fix issues and service requests assigned to the area, including assignment, ticket documentation, customer interaction, and coordination with other teams, resolving them within expected quality and service-level objectives and agreements.
  • Provide operational technology support for office, manufacturing, and warehouse environments to ensure computing devices, peripherals, applications, network infrastructure, printers, and servers operate reliably.
  • Independently resolve complex site-support issues and lead infrastructure and root-cause initiatives.
  • Partner with IT disciplines, managed service providers, and business stakeholders to deliver timely, high-quality solutions.
  • Serve as a technical resource across multiple locations, support peers, facilitate communication between IT and end users, and contribute to projects, process improvements, and operational continuity.
  • Lead infrastructure projects of varying sizes implemented at multiple sites, delivering them on time, within budget, and at expected quality.
  • Lead multi-discipline root-cause investigations affecting the assigned area while following the Problem Management process.

Desired Qualifications

  • Microsoft Certified Solutions Associate or Microsoft Certified Solutions Expert credentials for Windows 10, Windows 11, or Windows Server 2012/2019.
  • Experience using IT tools such as Azure, System Center Configuration Manager, Amazon Web Services, or Active Role Server.
  • Experience using project management tools and methodology.
  • Certification in computing-device and peripheral warranty processes and repairs, especially for Dell and HP equipment.

About the Company

Reynolds Consumer Products

Manufactures Reynolds and Hefty household products.

Reynolds Consumer Products makes household essentials and owns well-known brands. Its products include Reynolds Wrap aluminum foil, Reynolds Kitchens parchment paper, plastic wrap, oven bags, slow cooker liners, Hefty waste bags, slider bags, plates, and cups, sold in the U.S. and internationally under Reynolds, Hefty, Alcan, and Diamond. These items help with storing, cooking, and disposing of food in homes, offering durable and convenient options for everyday use. The company differentiates itself with a broad, trusted portfolio and global reach, prioritizing reliability and brand value across multiple product categories. Its goal is to provide quality, dependable packaging and consumer products while expanding leadership and distribution in global markets.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Lake Forest, IL
Founded
2010

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