Senior Customer Success Manager - Consumer Electronics

Description

This role can be located in one of our approved corporate offices in Seattle, WA.

Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.

You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.

Key job responsibilities
Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience

Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately

Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities

Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer

Optimize cross-team processes that improve project efficiency and team delivery

Lead promotional planning and catalog optimization initiatives

Begin mentoring peers and contributing to team development

A day in the life
Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts

Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently

Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges

Advocate for vendor needs by organizing feedback and sharing insights with leadership

Guide vendors on utilizing Amazon tools and systems effectively

Participate in strategic planning sessions and support continuous improvement initiatives

Share knowledge with teammates and provide guidance to newer CSMs

About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:

Accelerate vendor growth on Amazon

Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment

Build sustainable, efficient e-commerce partnerships between Amazon and vendors

As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.

Basic Qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills

Preferred Qualifications

- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.