Guest Service Agent

Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA!
We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.

• Primary Responsibilities:
  Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.

• Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.

• Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.

• Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.

• Communication & Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&B, Maintenance) to ensure all guest requests are fulfilled promptly.

• Telephone Operations: Manage the hotel switchboard, directing calls, taking messages, and handling wake-up call requests with professionalism.

• Safety & Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.

• Requirements:
  Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.

• Experience: Previous experience in a customer-facing role, preferably within a hotel front office, luxury retail, or customer service environment, is an advantage, but passionate fresh graduates are welcome to apply.

• Technical Skills: Proficiency in MS Office Suite; working knowledge of Property Management Systems (PMS) such as Opera is highly desirable.

• Communication: Excellent written and verbal communication skills in English are essential. Fluency in Arabic is a significant advantage; proficiency in a third language is a bonus.

• Presentation & Demeanor: Impeccable personal presentation and a professional, friendly, and calm demeanor, even during peak operational times.

• Attributes: A genuine passion for delivering exceptional customer service, a high level of empathy, and strong problem-solving skills.

• Availability: Must be flexible to work shifts, including evenings, weekends, and public holidays, as part of a 24/7 operation.

What You Can Expect from Us:
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today