Enterprise Account Executive

Job Description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

We are seeking an Enterprise Account Executive to drive growth across the Norwegian market. Based in Denmark or Sweden, you will bring a proven track record in enterprise B2B sales, a strong understanding of the Norwegian business landscape, and a passion for helping organisations transform customer and employee service.

You will own a portfolio of enterprise accounts in Norway, combining new customer acquisition with the expansion of existing partnerships. Working with senior decision-makers, you will connect Zendesk’s solutions to customers’ strategic priorities, build compelling business cases, and lead complex sales cycles from initial engagement through to close.

What You'll Be Doing

• Drive revenue growth across Norway by winning new enterprise customers and expanding relationships within existing accounts.
• Develop and execute territory and account plans that prioritise high-potential opportunities and establish a clear path to sustainable growth.
• Build trusted relationships with customers, executive sponsors, and key stakeholders to support adoption, retention, and long-term partnerships.
• Identify cross-sell and upsell opportunities by understanding customers’ business priorities, service challenges, and technology strategies.
• Use account insights, intent signals, and adoption data to focus prospecting, strengthen customer engagement, and develop qualified opportunities.
• Articulate the business value of Zendesk’s customer service, employee service, and AI solutions, connecting capabilities to measurable customer outcomes.
• Lead complex, competitive sales cycles involving multiple stakeholders, business case development, solution validation, procurement, and negotiation.
• Build and maintain a healthy pipeline, deliver accurate forecasts, and consistently exceed quarterly and annual revenue targets.
• Establish executive sponsorship and develop champions who can build support across their organisations.
• Collaborate closely with Solution Engineering, Customer Success, Marketing, Partners, and other internal teams to deliver a coordinated customer experience.
• Travel regularly to Norway for customer meetings, executive engagements, and relevant industry events.

What You Bring to the Role

• Based in Denmark or Sweden, with the ability to travel regularly to Norway.
• Fluency in Norwegian and English, with strong written and verbal communication skills.
• At least five years of enterprise B2B sales experience, preferably in SaaS, with a consistent record of meeting or exceeding revenue targets.
• Experience selling into the Norwegian market, with a strong understanding of local business practices and enterprise buying processes.
• A track record of acquiring new enterprise customers and growing existing accounts.
• Expertise in managing complex, multi-month sales cycles, including value discovery, business case development, proof-of-concept stages, and commercial negotiations.
• Experience engaging VP and C-level executives, both in person and remotely, and building relationships across business and technical stakeholders.
• Strong presentation, negotiation, and closing skills, with the ability to communicate value clearly to different audiences.
• Experience creating and executing territory and account plans, supported by disciplined pipeline management and forecasting.
• An entrepreneurial mindset, strong collaboration skills, and a commitment to continuous professional development.
• Curiosity about AI, customer experience, and employee service, with the ability to translate industry trends into relevant customer conversations.
• Familiarity with sales tools such as Salesforce, Outreach, and Clari.
• A bachelor’s degree or equivalent practical experience.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.