Content Writer - Client Delivery & Documentation

Join MRI Software as a Content Writer and help transform how we produce, manage and deliver documentation and training materials across our Professional Services teams. 

You’ll work closely with Consultants, Project Managers and subject matter experts to turn complex information into clear, engaging and professionally structured content that supports successful software delivery and improves client outcomes. 

Using AI, automation and modern digital tools, you’ll help us create content that is faster to produce, easier to maintain and more effective for both delivery teams and clients. 

Please note that this role requires working UK business hours (Monday to Friday, 09:00 – 17:30 BST/GMT) to support the global team. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office. 

Why you’ll love working with us: 

• Real impact: Your work directly supports implementation teams and clients, helping drive successful project delivery and better outcomes. 
• Collaborative culture: Work alongside experienced consultants and domain experts, shaping how knowledge is captured and shared. 
• Professional growth: Build expertise in AI-assisted content creation, documentation strategy and modern delivery practices. 
• Innovation focus: Help drive smarter ways of working through automation, AI and continuous improvement of content and processes. 

Key responsibilities: 

• Review existing materials to identify gaps, inconsistencies and opportunities for improvement. 
• Identify where AI and automation can accelerate content creation and enhance quality. 
• Collaborate with subject matter experts to create, update and transform client materials. 
• Design and deliver modern, user-focused content experiences – moving beyond static documents to more dynamic, accessible and maintainable formats (e.g. structured knowledge bases, guided workflows, interactive content and embedded help). 
• Select and apply the most effective format for each use case, balancing usability, maintainability and scalability rather than defaulting to traditional document-based outputs. 
• Challenge and evolve existing documentation approaches, reducing reliance on static formats and improving how delivery knowledge is created, maintained and consumed. 
• Apply strong grammar, formatting and styling standards to ensure all content is clear, consistent and professional. 
• Ensure materials are well-structured, easy to navigate and tailored to the needs of delivery teams and clients. 
• Implement and maintain version control and content management best practices (e.g. SharePoint). 
• Ensure documentation is accurate, structured and kept up to date. 
• Promote the use of standardised and reusable content across implementation teams. 
• Gather feedback and continuously refine materials based on real usage and project needs. 
• Contribute to the development of training, onboarding and implementation materials. 
• Support evolving delivery approaches through effective content design. 

Requirements: 

• Experience creating and maintaining content or documentation within software, consulting or implementation environments. 
• Strong command of grammar, document structure and professional formatting standards. 
• Experience managing structured documentation repositories and version control (e.g. SharePoint). 
• Strong capability in modern content creation approaches, with the ability to design content that is clear, reusable and easy to navigate. 
• Experience working across a range of tools and platforms (e.g. knowledgebases, collaboration tools, video platforms), selecting the right approach for the audience and outcome. 
• Practical experience using AI-assisted tools (e.g. Copilot, Scribe or similar) to improve efficiency and consistency. 
• Comfortable producing high-quality outputs in core tools (e.g. Word, Excel, PowerPoint) where required, with a focus on improving how these are structured and consumed. 
• Strong communication and collaboration skills, with the ability to translate complex topics into clear, user-friendly content. 
• Highly organised with excellent attention to detail and the ability to work independently. 
• Experience in the property sector is desirable, or experience within software/technology environments. 
• Positive, proactive mindset with a focus on improving how work gets done, not just delivering outputs. 
• Ability to manage multiple deliverables and meet deadlines while maintaining high standards of quality

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group  
• Have confidence in your health with our offered Medical Aid Scheme.   
• Invest in our competitive Personal Pension plan and help set you up for your future.  
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).   
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! 
• Further your professional development with our Tuition Reimbursement Schemes   
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!   

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!