GM – Global Service

Job Req ID: 30590

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is seeking a GM, Global Services, EMEA to lead and advance our service operations across the EMEA region. This senior leadership role is responsible for field service, technical support, service logistics, customer experience, and operational excellence, supporting enterprise and hyperscale data center customers.

The GM will lead a geographically dispersed organization, drive service strategy and transformation, manage critical customer escalations, and partner with global and regional functions to ensure best-in-class service quality, speed, and reliability.

Essential Duties and Responsibilities:

• Lead the EMEA Global Services organization, setting regional priorities and ensuring alignment with global service strategy.
• Drive high-quality field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments.
• Establish and manage service SLAs, KPIs, operational standards, and continuous improvement initiatives across EMEA.
• Serve as the senior escalation leader for strategic customers and complex technical or operational issues.
• Partner with Engineering and Quality to drive root-cause analysis, corrective actions, product reliability, and serviceability improvements.
• Oversee regional service logistics, spare-parts readiness, depot operations, and service partner performance, working closely with Supply Chain and Trade Compliance.
• Lead service transformation through AI-enabled support, remote diagnostics, automation, predictive services, and digital tools.
• Build, develop, and retain a high-performing regional service organization, including leadership development and succession planning.
• Partner with Sales, Engineering, Quality, Supply Chain, Operations, and other functions to support major customers, new product introductions, and business growth.
• Represent EMEA within Global Services and influence global service strategy, processes, tools, and best practices.

Qualifications:

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related field; Master's degree preferred.
• 15+ years of experience in data center infrastructure, technical services, field operations, or customer support, including significant senior leadership experience.
• Proven experience leading large, multi-country technical/service organizations.
• Strong knowledge of enterprise server infrastructure, including x86 systems, GPU/AI servers, and rack-scale solutions.
• Strong track record in service delivery, customer experience, operational excellence, and organizational transformation.
• Experience with service logistics, depot/spare-parts operations, and EMEA cross-border service requirements.
• Demonstrated ability to manage strategic customer relationships and critical escalations.
• Strong executive communication, organizational leadership, and cross-functional influencing skills.
• Fluent English required; additional EMEA languages are an advantage.

Preferred Qualifications

• Experience supporting hyperscale, cloud, AI, or mission-critical data center customers.
• ITIL, Lean Six Sigma, or relevant data center/technical certification preferred.
• Experience with digital service transformation, AI-enabled support, automation, and predictive diagnostics.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.