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Auberge Collection

Luxury country inn with holistic spa

Spa Supervisor

Personal Care & StylingConfirmed live in the last 24 hours
Full-timeCabo San Lucas, BCS, MexicoNo salary listedIn-person

About the Job

Requirements

  • Must be willing to work a flexible schedule to fulfill all tasks and responsibilities.
  • Must have full knowledge of the area.
  • Must demonstrate professionalism and a luxury-service orientation.
  • Must speak and write English at an advanced level.
  • Must have a bachelor's-level licenciatura or equivalent experience.

Responsibilities

  • Coordinate with the Director to distribute and assign work tasks and supervise the final results.
  • Prepare daily, weekly, monthly, and other work plans in advance to achieve objectives.
  • Delegate functions according to responsibility levels to personnel deemed suitable in advance.
  • Ensure all staff follow the department and hotel operating procedures.
  • Coordinate with management to ensure training programs are conducted as scheduled.
  • Supervise the correct preparation and confirmation of treatment reservations through established channels.
  • Coordinate preparation of commission reports.
  • Prepare reports and documents needed for human resources administration.
  • Manage the Spa Director's calendar.
  • Gather weekly stationery requirements and prepare requisitions for the warehouse.
  • Complete reports or tasks requested by Spa management.
  • Prepare purchase requisitions and warehouse requisitions.
  • Coordinate inventory preparation.
  • Promote sales of spa services, products, and merchandise.
  • Serve as liaison between the Director and spa staff, keeping all spa personnel informed.
  • Serve as liaison between Spa management and other hotel departments, maintaining working relationships and handling procedures for commission payments, check processing, human resources reports, and purchase-order follow-up.
  • Ensure assigned staff perform their work according to standards established by Esperanza, Auberge Resorts, and LQA.
  • Prepare maintenance orders and warehouse issue slips.
  • Supervise cleanliness across all spa areas.
  • Report defects or equipment in poor condition to Spa management.
  • Explain the services menu in English.
  • Provide tours or assist press representatives and travel agents.
  • Interact with guests politely according to Esperanza, Auberge Resorts, and LQA standards, resolving their questions.
  • Configure treatments in the system when required and instruct other staff how to do so.
  • Ensure reports on group reservations and sales are prepared when required.
  • Control monthly departmental expenses using the checkbook.
  • Coordinate the activities program and confirm instructors' participation.
  • Replace the Manager on days off and during vacations.
  • Coordinate departmental expense control.
  • Supervise correct deposits of sales, including cash.

Desired Qualifications

  • Work safely, prudently, and in an organized manner.
  • Work as part of a team and relate to people at different levels while maintaining cordial relationships with colleagues.

About the Company

Auberge Collection

Luxury country inn with holistic spa

Mayflower Inn & Spa is a luxury country inn and destination spa in Washington, Connecticut, managed by Auberge Resorts Collection. Guests stay in 35 rooms and cottages, dine at The Garden Room or Tap Room, and access THE WELL, a 20,000-square-foot holistic spa with massages, body treatments, acupuncture, health coaching, fitness classes, an indoor pool, thermal spaces, and relaxation areas. The property blends a preserved historic hotel redesigned by Celerie Kemble with a large wellness spa and curated experiences like guided hikes and cultural tours, setting it apart from typical inns. Its goal is to offer a nature-forward escape that combines refined accommodations, gourmet dining, and a comprehensive wellness program for relaxation, health, and culture.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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