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PDS Health

Integrated healthcare support company

Operations Manager Trainee

Full-TimeDeadline 9/11/27
$27.75 - $38.75/hr
Entry
Bachelor's, Associate's
Cerritos, CA, USA
In PersonTravel to multiple offices per day is required; travel may be planned or unplanned and can change without notice.
Business & Strategy

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Five or more years of related work experience in operational management is required.
  • A valid driver’s license and automobile insurance must be maintained, and the driver’s license must be verified through a motor vehicle record check at hire.
  • Reliable transportation is required to travel to multiple offices per day, sometimes several times per day. In lieu of a valid driver’s license and automobile insurance, reliable alternate transportation that supports the required timely travel is acceptable.
  • Travel may be planned or unplanned and is subject to change without notice.
  • Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit and loss statements is required.
  • Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
  • Ability to make timely and accurate decisions using information that may be vague or limited, multitask in a fast-paced and ambiguous environment without compromising quality, and prioritize tasks with limited direction is required.
  • Ability to read, analyze, and interpret financial reports and legal documents, respond to inquiries from patients, team members, regulatory agencies, vendors, and others, draw valid conclusions, use sound judgment under pressure, and interpret and apply policies and procedures is required.
  • Ability to work with probability, statistical inference, fractions, percentages, ratios, and proportions in practical situations is required.
  • Ability to communicate effectively and present information verbally and in writing, lead and prioritize a team’s work, coach, mentor and train team members, write performance evaluations, provide feedback, and handle team member relations issues is required.
  • Ability to create presentations and present effectively is required.
  • The work may require field visits and driving, and the role may require sitting, standing, walking, keyboarding, handling objects, reaching, seeing, talking, hearing, lifting or carrying materials typically under 40 pounds, and occasionally stooping, kneeling, bending, or crouching.
  • An associate degree or bachelor’s degree is preferred.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
Responsibilities
  • Complete the Operations Manager Development Program through structured curriculum, on-the-job application, and development meetings, while owning professional development and working with a direct supervisor.
  • Learn to model company culture, values, standards, and operational practices, and help create a daily environment that promotes company culture and values.
  • Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
  • Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances and developing timely, effective, logical, and creative solutions.
  • Execute the operational model consistently to meet office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth; manage expenses to achieve monthly goals and budget.
  • Apply cash management and accounting protocols proficiently and consistently.
  • Develop the team’s ability to deliver the patient experience and identify and implement improvement opportunities through leadership, coaching, and mentoring.
  • Maintain commitments and open communication with direct supervisors, develop trust-based relationships, and raise issues and concerns early.
  • Maintain a professional appearance and demeanor in accordance with company policies and interact professionally and respectfully.
  • Develop proficiency with people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
  • Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
  • Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
  • By the end of the development program, demonstrate competency managing front-office and back-office team members and developing the team.
  • Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
  • Perform other duties assigned by the direct supervisor that improve team member development outcomes.
Desired Qualifications
  • Results orientation, including setting realistic goals, meeting commitments, persistence, and prioritizing daily work to achieve results.
  • Team-building capabilities, including integrity, open communication, willingness to address difficult issues, motivating and inspiring others, educating and training, assessing talent, and consistency.
  • Patient advocacy, including flexibility, adaptability, empathy, passion, and ethical conduct.
  • Process-focused operations, including data-driven decision-making, attention to detail, organization, structure, and comprehensive knowledge of operational processes.
  • Financial acumen, including understanding profit drivers, using metrics to manage, building staff and clinician understanding of financial matters, and understanding local market drivers and competition.
  • Influencing skills, including listening and observing behavior, building trust with people receiving coaching, framing a mutually beneficial need for change, tailoring coaching to individual needs, and recognizing improvement.
  • Independent judgment, effective task prioritization, personal responsibility, adaptability, and problem-solving ability.
  • Organizational ability and a systematic approach to assignments, including the ability to clarify complex situations.
  • A detail-oriented, organized, proactive, process-focused, patient-focused, and self-motivated approach.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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