Performance Improvement Associate

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A successful applicant will have a change-oriented, improvement-focused outlook, with a desire to collaborate with multidisciplinary groups to build tools for data management of healthcare processes. This role will support clinics in identifying key metrics to collect, creating tools to support management with tracking and communicating those metrics, and coordinating departmental targets with larger organization-wide strategy. Additionally, this individual will be responsible for assisting with key organizational data, analyzing the data for performance improvement opportunities, and presenting recommendations for implementation.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

1. High school diploma or equivalent AND Five (5) years healthcare related quality experience;

OR Bachelor’s degree in Business or other related field AND Six (6) months of healthcare related quality experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Certified Professional in Healthcare Quality (CPHQ).

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Assists with basic data collection through various methods such as chart reviews of patients, aggregates data, analyzes data for trends, recommends alternative courses of action, and measures success of changes.

2. Assists with basic data collection and analysis as required to maintain certifications or ensuring optimal reimbursement of services provided. 

3. Assists with development and implementation of physician office patient safety or quality improvement initiatives and assuring success of through the use of appropriate tools to help problem solve and benchmark.

4. Assists with identifying strategic opportunities for improving preventative screening rates, chronic disease management, and customer satisfaction through basic data analysis. 

5. Provides assistance in analyzing performance data and trends to achieve enterprise-wide Performance Improvement goals ensuring that data is accurate, meaningful, and easily interpreted. 

6. Demonstrates attention to detail and accuracy in managing clinical information and proficiency in the required data management tools. 

7. Assists with accurately interpreting data definitions and communicates both verbally and in writing to office supervisors to facilitate improvements. 

8. Tracks and validates data accuracy and timeliness. 

9. Assists clinic office supervisors and front-line staff with the development of user-friendly tools for communicating key processes and outcome indicators in a timely manner.

10. Researches, analyzes data, and prepares accurate and user friendly reports.

11. Compiles and trends data and prepares reports for departmental performance improvement indicators.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and typing are necessary body movements utilized in performing duties through the work shift.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cognizant of environmental factors, infection control issues and maintains a safe environment.

SKILLS AND ABILITIES:

1. Ability to deal tactfully and harmoniously with all levels of the organization

2. Ability to manipulate data in Microsoft Excel

3. Ability to prepare professional presentations and present those presentations to different levels of the organization

4. Strong Analytical skills required

5. Detail-oriented with the ability to connect the details to the big picture

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

PVH Potomac Valley Hospital

Cost Center:

499 PVH Physician Practice Admin

Address:

100 Pin Oak LaneKeyserWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.