Content Designer

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

You’ll join Stripe’s Risk product team, which protects Stripe and our users from financial and reputational losses. This team builds tools to help users get and stay enabled on Stripe, while ensuring their businesses are in line with regulatory requirements and Stripe’s policies. 

The Risk team is in the process of transforming our UX from top to bottom. We need to build seamless workflows to help users address risk and compliance issues, but we also need to shift users’ perception of Stripe’s approach to risk. Our vision is to build tools that foster bi-directional trust: Stripe trusts that our users are operating safe and compliant businesses, while users trust that their business will run smoothly with minimal disruptions on Stripe.    

What you’ll do

You might call yourself a UX writer, content strategist, information architect, or another title. In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language. Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process. Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team.

Responsibilities

• Collaborate with designers, researchers, product managers, risk strategists, and engineers to deliver end-to-end user experiences
• Lead content discovery and planning, ensuring the right activities are prioritized to uncover users’ content needs
• Develop a content framework for risk and compliance remediation workflows that scales to different user and issue types 
• Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, etc.
• Shape (and scribe) onboarding flows, navigation schemes, and other microcopy
• Facilitate content critiques and workshops, advise partners on content execution, and create tools and templates to enable others to create their own great content
• Create, maintain, and implement style guides and shared nomenclature across Stripe 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience working as a content designer, UX writer, or content strategist
• Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
• Comfortable designing content across surfaces and channels, including web, email, and product interfaces
• Thinks in systems and is comfortable driving large-scale information architecture projects
• Writes using best practices for inclusivity and accessibility to reach users worldwide

Preferred qualifications

• Experience designing content for complex financial products and/or highly regulated industries
• Experience working on sensitive trust, safety, or privacy-related content