Fitness & Wellness Coordinator

Role Summary/Purpose:

The Fitness & Wellness Coordinator serves as the primary point of contact for the Stamford Hub Fitness Center, delivering a premium, professional standard of service consistent with a best-in-class corporate amenity. This role combines front desk operations, facility oversight, and member engagement to ensure employees have a seamless, high-quality experience that reflects positive on Synchrony’s investment in workplace wellness.

Key Responsibilities:

Fitness Center  

• Oversee daily openings and closing procedures for the Stamford Hub Fitness Center.  

• Manage all front desk operations, including welcoming employees and guests, checking members in, and maintaining a professional, high-quality service standard at every interaction.  

• Manage class and equipment bookings, proactively resolving scheduling conflicts and anticipating member needs.  

• Monitor the fitness floor throughout the day, engaging with members and addressing questions or needs as they arise.  

• Start, monitor, and close out virtual class sessions, supporting virtual instructors as needed.  

• Conduct InBody readings and other member wellness assessments as offered.  

• Restock and maintain inventory (towels, water, amenities, supplies), ensuring the facility is consistently well-stocked and presentation ready.  

• Coordinate with the Stamford Hub Facilities Manager on maintenance needs, equipment issues, and day-to-day facility upkeep.  

• Partner with Fitness Center Manager and Associate on class scheduling, instructor coordination, and programming logistics.  

• Serve as knowledgeable resource on class schedules, instructors, amenities, and facility policies.  

• Lead new member onboarding and orientation, ensuring a thorough and professional introduction to the space.  

• Identify and resolve operational issues efficiently with minimal disruption to members, escalating to Facilities Manager as needed.  

• Collect member feedback and share insights with Stamford Hub Leadership Team to support continuous improvement. 

• Support planning and execution of wellness programming, special events, and engagement initiatives in partnership with Stamford Hub Leadership Team and Workplace Experience Leader.  

• Maintain accurate records related to attendance, incidents, feedback, and inventory.  

Synchrony Corporate Store  

• Manage the Stamford Hub corporate store, The Shop at Synchrony, including stocking and maintaining inventory.  

• Staff The Shop at Synchrony on-site one / two days per week to support sales.  

• Collect employee feedback on merchandise, pricing, store hours, and the shopping experience, and share sales trends and recommendations with the Stamford Hub Leadership Team to support continuous improvement. 

• Process in-person transactions and maintain accurate sales records. 

• Monitor stock levels and coordinate replenishment based on demand. 

• Receive, verify, organize, and display merchandise. 

• Maintain visual merchandising and presentation standards. 

• Conduct routine inventory counts and reconcile discrepancies. 

• Coordinate seasonal product launches, promotions, and employee shopping events. 

• Manage special orders, exchanges, and employee inquiries. 

• Partner with approved vendors on product availability, delivery schedules, and order issues. 

• Track sales, inventory movement, and product feedback to identify trends. 

• Maintain store procedures, pricing information, and product documentation. 

• Ensure merchandise and storage areas remain organized, secure, and presentation ready. 

• Escalate operational, payment, or inventory concerns to the appropriate partner. 

Required Qualifications:

• 2+ years of experience in premium hospitality, fitness, or customer service environment.
• CPR/AED Certification.
• Professional presence with strong interpersonal and communication skills.
• Proficiency with scheduling/booking platforms and basic Microsoft Office tools.
• Demonstrated ability to coordinate effectively across teams and stakeholders.
• Highly reliable, detail-orientated, and able to maintain professionalism under pressure.

Preferred Qualifications:

• Personal Training Certification or related fitness certification.
• Experience at premium fitness brand or high-end hospitality environment.
• Strong attention to detail and facility presentation standards.

Core Competencies and Work Style:

• Service-oriented with strong professional presence.
• Discretion, reliability, and sound judgement.
• Proactive problem-solving and cross-team collaboration.
• Comfortable establishing standards and process for a newly launched space.

Grade/Level: 05

The hourly rate range for this position is $23.50 - $30.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Other Business Administration