Customer Care Representative

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply!

Your Role at Cabot

Cabot Latvia is seeking collaborative, customer-service driven talents to join our growing Customer Care department! In this role, you will be the main point of contact for customer orders and ensure their full and timely completion in collaboration with the customer and other departments in Cabot.

You will play a critical role in ensuring customer satisfaction, and work across teams at Cabot to ensure all customer needs are met.

How You Will Make an Impact

• You will manage customer orders from receipt to delivery, including coordinating the execution of shipments with transportation group.
• You will keep customers well-informed of any changes.
• You will find solutions to satisfy customer needs when issues occur.
• You will keep records of customer orders in our ERP system.

What You Will Bring to Cabot

• Eagerness to provide excellent service to internal and external customers.
• Multitasking: setting right priorities, planning and coordination skills.
• Ability to work under pressure when needed.
• Good communication and teamwork skills.
• Previous experience in customer service is considered an advantage.
• Fluent in English. Knowledge of French will be considered an asset.

Additional Information:

• Working Hours: 9:00 - 17:30.
• Permanent contract.
• Salary: 1350 - 1900 EUR Gross.
• Health insurance from first day of work.
• Monthly allowance & Yearly bonus.
• Hybrid work schedule (3 days on site and 2 days’ work from home).

How We’ll Support Your Success:

• Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing really meaningful work.
• Hybrid Work Environment – The autonomy to both work from home 2 days a week and develop/sustain colleague relationships in the office 3 days a week.
• Benefits, Vacation, Etc.– We offer a competitive package of benefits.
• Feedback – we are committed to giving and receiving feedback in a direct and open fashion.
• Support– you are part of a team and deserve to feel encouraged and supported. You will be part of a team that cares about you personally and professionally. Our success depends on your success.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.