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Solar Alternatives

Solar Service Technician 3

Equipment Field ServicePosted on Nov 7
Full-timeShreveport, LA, USA$25 - $33 /hr

About the Job

Requirements

  • Five or more years of related experience in solar or photovoltaic systems, electrical work, roofing, HVAC, construction, or building sciences is preferred.
  • Strong troubleshooting skills and attention to detail are required.
  • A clean driving record, valid driver's license, and ability to drive small and large service vehicles are required.
  • Candidates must be drug-free.
  • OSHA 10 is required at hire or within three months of employment.
  • Candidates must provide their own hand tools and basic power tools.
  • The role requires working unsupervised and occasionally lifting up to 50 pounds; regular standing, walking, sitting, and hand use; and ground, ladder, lift, and occasional roof work at customer sites.

Responsibilities

  • Troubleshoot and resolve warranty and service issues involving modules, inverters, batteries, monitoring, and balance-of-system components.
  • Run the daily service schedule on time while prioritizing safety, quality, and customer satisfaction.
  • Coach Field Service Technicians and help onboard new hires.
  • Meet or exceed service key performance indicators, including turnaround time, customer experience rating, and completed dispatches.
  • Complete punch-list follow-ups to ensure installations are correct and customers are satisfied.
  • Follow OSHA and company safety procedures.
  • Keep the service vehicle stocked and clean and the warehouse organized.
  • Perform general field labor as needed, including carrying panels and ladders, panel cleaning, and site cleanup.
  • Participate in the on-call rotation.
  • Travel as required.

Desired Qualifications

  • Electrical, roofing, service, or engineering training is a plus.
  • NABCEP or electrical certification is a plus.
  • OSHA 10/30 is a plus.
  • Experience with field service software is a plus.

About the Company

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