Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Housekeeping Operations Supervisor

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timePalm Desert, CA, USAIn-person

About the Job

Requirements

Maintain a clean and professional uniform and personal appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express appreciation.
Communicate clearly and professionally with others.
Develop and maintain positive working relationships, and listen and respond appropriately to other employees’ concerns.
Meet quality expectations and standards.
Be able to stand, sit, or walk for extended periods.
Be able to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Provide customer service with a professional and pleasant personality.
Be available to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Supervise housekeeping staff to ensure excellent owner and guest satisfaction.
Inspect owner and guest villas or rooms, public areas, and pools after cleaning to ensure quality standards.
Run occupied villa and room reports, verify status, determine discrepant rooms, prioritize cleaning, and update the status of departing owner and guest rooms.
Assist housekeeping management in supervising daily activities.
Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry as a liaison.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets and work boards.
Communicate issues to the next shift.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Perform other duties as requested.

Hourly Rate: $25.60

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other duties as requested.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

SITE PERKS

Free On-Site Parking 
Discounted meals
Department celebrations
Associate Appreciation Week
Monthly associate recognition and reward programs
Company branded winter coat, uniforms and work shoe stipend provided
Monthly phone stipend

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 1984

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