All Accor

Global hotel management, franchising, loyalty program

Guest Services Officer

Hotel Guest ServicesUpdated on Nov 11

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

Secondary or high school education.
Good reading and oral proficiency in English.
No experience is required; training will be provided.
Good communication and customer contact skills.
Service orientation and attention to detail.
Ability to work effectively as part of a team.
Self-motivation and energy.
Must maintain a well-presented and professionally groomed appearance.

Responsibilities

Work in Front Office areas such as the Front Desk, Executive Lounge, and Concierge.
Assist guests with check-in and check-out and perform cashiering duties.
Register guests and assign rooms according to reservation confirmations.
Maximize room revenue by upselling higher room categories when possible.
Prepare VIP arrivals for transfer guests, loyalty members, and suite-paying guests.
Prepare the VIP list and email it to all operations departments daily.
Recommend tourist attractions and places to visit.
Prepare daily VIP amenities for Gold, Platinum, Diamond, and Limitless members, as well as suite-paying guests.
Update, check, and input ACDC.
Prepare decorations for guests who opted for the package.
Maintain guest privacy by keeping their details strictly confidential.
Understand room types and work with Housekeeping to manage room status effectively.
Follow credit matters and cash-handling policies and procedures.
Use internal communication logs to communicate with colleagues.
Assist with Executive Lounge and Concierge duties as required.
Provide a warm welcome and fond farewell in accordance with hotel standards and standard operating procedures.
Assist guests throughout their stay, handle guest feedback, and take ownership of providing reasonable solutions.
Know hotel products and services and recommend them to guests as appropriate.
Alert Security or the Duty Manager to suspicious persons or articles in the lobby.
Maintain complete knowledge of hotel products and services.
Maintain cleanliness and neatness in Front Office areas.
Follow the hotel's emergency procedures, policies, and standard operating procedures.
Attend briefings, meetings, and training as assigned by management.
Perform other reasonable duties assigned by management.

Desired Qualifications

Ability to speak other languages and a basic understanding of local languages.

Job Description

Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
Assist guests with check-in and check-out, and other cashiering duties
Register guests and assigns rooms according to their reservation confirmation
Work towards maximising room revenue by upselling higher room categories to guests whenever possible
Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
Prepare VIP list and send email out to all operations department daily.
To recommend tourist attractions and places to visit
Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
Update, check and input ACDC
Prepare Decoration for guests who opted for the package
Maintain the privacy of all guests by ensuring their details are kept strictly confidential
Understand all room types and work with Housekeeping to manage room status effectively
Adhere to proper credit matters and cash handling policies and procedures
Understand the usage of internal communication logs to communicate effectively with other colleagues
Assist to perform Executive Lounge and Concierge duties whenever required
Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
Be familiar with hotel products and services and recommend to guests accordingly
Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
Maintain complete knowledge of all hotel products and services
Maintain the cleanliness and neatness of the Front Office areas
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
Attend all briefings, meetings and trainings as assigned by management
Perform other reasonable duties as assigned by the management

Qualifications

Secondary / High school education
Good reading and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required, training will be provided
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Additional Information

What's in it for you?

Centralised location, walking distance from City Hall MRT
5 days work week
Duty meals and uniform provided
Comprehensive medical benefits
Birthday Leave
Family Care Leave
AWS
F&B and worldwide hotel discounts

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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