Avadian Credit Union

Member-focused financial cooperative offering banking services

Contact Center Advocate

Customer SupportConfirmed live in the last 24 hours

Full-timeHoover, AL, USA$20 /hrIn-person

About the Job

Requirements

Excellent written and verbal communication skills, a positive attitude, pleasant demeanor, decisiveness, and professionalism.
Ability to operate a calculator, computer systems, phone and voicemail systems, and other equipment necessary to perform the job.
Proven ability to provide quality service to members.
Ability to understand the importance of positive voice tones and express oneself clearly.
Ability to handle high levels of stress.
Availability to work from 8:00 AM to 5:00 PM Central Standard Time, with required Saturday rotations from 9:00 AM to 1:00 PM Central Standard Time.
At least one year of similar or related experience, preferably in a financial institution.
High school education or GED.

Responsibilities

Serve as a liaison between members and the credit union to assist with members' credit union needs.
Provide account information to members and promote and cross-sell credit union products and services.
Follow established identification and security standards and credit union policies while assisting members with transactions, wire transfers, account openings, and inquiries.
Follow up on services offered to each member in a timely manner.
Listen actively and ask questions to determine appropriate solutions for individual members' needs in accordance with service quality standards.
Access, input, and retrieve member information in the core system and other supporting operating systems.
Make a concerted effort to handle all matters at the first point of contact.
Maintain basic knowledge of the credit union's products and services to provide appropriate assistance and effectively cross-sell.
Manage time away from the phones to meet job requirements.
Work on Saturdays as assigned.
Perform other duties assigned by the supervisor and credit union officers.

Desired Qualifications

Experience in a financial institution is preferred.

Description

Contact Center Advocate - Full-TimeRate: $20 per hour + Comprehensive Benefits Package

Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.

Functions and Responsibilities:

Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.
Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
Access, input, and retrieve member information in core system and other supporting operating systems.
Make concerted effort to handle all matters at the first point of contact.
Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
Effectively manage time off the phones to meet job requirements.
Work on Saturdays as assigned
Perform other duties as assigned by the supervisor and officers of the credit union.

Requirements

Basic Requirements:

Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
Must have the proven ability to provide quality service to our members.
Must be able to understand the importance of positive voice tones and express oneself clearly.
Must be able to handle high levels of stress.
Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.

Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred.

Experience: A high school education or GED

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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.

About the Company

Avadian Credit Union

Member-focused financial cooperative offering banking services

Avadian Credit Union provides financial services to its members as a member-owned cooperative. It offers everyday banking products such as savings and checking accounts, loans, mortgages, credit services, and digital banking tools to help people manage their money. Its approach centers on delivering personalized, compassionate service and creating a family-like atmosphere, with staff that treats members as people rather than numbers and with products designed to be affordable and aligned with current technology and trends. The credit union differentiates itself through a strong emphasis on member care, community involvement, and a commitment to being a trusted resource that helps members reach their financial goals. Its goal is to value members daily, improve their lives, and support communities by sponsoring and volunteering at local events and causes.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Union, MO
Founded: 1934

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