South Carolina, USA+3 moreMore locations: Virginia, USA | West Virginia, USA | North Carolina, USA
HybridHybrid; 20% travel throughout the affiliate service area of South Carolina, North Carolina, and Virginia.
IT OperationsEnterprise Applications
No H1B Sponsorship
About the job
Requirements
Three to five years of experience in information technology.
Experience with electronic health records, ideally Epic Ambulatory, and practice management systems in a multi-site organization.
Ability to prioritize and manage multiple projects and demands.
Ability to communicate clearly in writing and verbally without technical jargon.
Ability to work independently.
Strong prioritization and organizational skills.
Ability to translate technical language for non-technical colleagues.
Comfort working with all levels of staff within an organization.
Ability to bridge communication between BetterHealth and end users.
Strong time management skills.
Ability to work autonomously and collaboratively.
Support for reproductive health and justice.
Responsibilities
Keep Epic stakeholders and end users up to date on Epic maintenance and updates, and coordinate with training staff to keep training curricula, online resources, and support materials current before changes are implemented.
Understand stakeholder needs and how their operations interact with Epic, ensure the affiliate uses the system effectively, and identify opportunities to improve system and workflow efficiency.
Serve as the Epic subject matter expert for troubleshooting, workflow creation, and general questions, and support stakeholders in their work with BetterHealth when needed.
Serve as the affiliate's primary liaison with BetterHealth and ensure stakeholders and end users receive support across BetterHealth's Epic service areas.
Lead the Epic cross-functional workgroup by tracking and analyzing agreed-upon metrics, setting meeting frequency and agendas, and assigning work as necessary.
Monitor BetterHealth's Epicenter shared resource site and other communications, and determine how to communicate and share relevant information with the affiliate.
Attend or ensure affiliate representation at BetterHealth meetings and workgroups; identify system optimization and expansion opportunities for the steering committee and stakeholders; and oversee implementation of selected projects.
Report to and collaborate with the Epic Steering Committee on strategic and significant Epic decisions and initiatives, including attending meetings, developing agendas, and identifying when additional communications or meetings are needed.
Lead other information technology-focused projects and initiatives as needed.
Partner with Clinical Leadership and Patient Services Operations to build, revise, and evaluate system personalization tools and workflows.
Configure billing-related workflows and collaborate with the Director of Revenue Cycle to ensure charge codes and fee schedules suit affiliate payors and service costs.
Coordinate with BetterHealth to create electronic-signature forms in the system.
Collaborate with Information Technology on user access, including determining security access by role, identifying access changes, and coordinating provisioning and deprovisioning of licensed staff.
Test system migrations and updates in advance, and coordinate communications to stakeholders and end users about changes and impacts as needed.
Assist with workflow analysis and configuration.
Ensure CarePath configuration meets affiliate needs and Medical Standards & Guidelines requirements, partnering with Epic stakeholders as needed.
Collaborate with affiliate scheduling subject matter experts to set up and maintain appointment scheduling templates.
Collaborate with affiliate stakeholders and BetterHealth to build and maintain necessary dashboard and SlicerDicer reports.
Establish ticket triage protocols and ticket ownership with the cross-functional workgroup and Information Technology department.
Provide help desk support on Epic use and ancillary equipment to end users.
Troubleshoot issues with affiliate stakeholders and vendors.
Coordinate with affiliate service liaisons to submit and follow up on BetterHealth service tickets.
Partner with the Training Team to keep curricula current, collaborate proactively on updates and changes, and participate in training events as needed.
Maintain the affiliate training environment as a copy of the production environment between BetterHealth-led copies.
Coordinate Epic reporting needs between the affiliate and BetterHealth, or build reports and train end users on them.
Build custom electronic health record reports as needed.
Collaborate with compliance on data audit requirements and processes.
Our doors are open—and so are our opportunities.
Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.
Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.
If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.
Why Planned Parenthood? We are powerful educators, advocates and innovators for health care. Planned Parenthood South Atlantic (PPSAT) believes that everyone (yes, everyone!) deserves the knowledge, care, and rights necessary to have bodily autonomy, no matter what. We're looking for passionate, dedicated people who are eager to make positive contributions to their community.
What's cool about this job?
The EPIC Analyst works across departments to leverage the EPIC practice management and EHR system to meet the needs of the affiliate for clinical services and patient privacy, appointment scheduling, revenue cycle management, and reporting. The EPIC Analyst is the primary liaison with the affiliate’s managed service organization, BetterHealth (BH), and leads a cross functional workgroup of Epic stakeholders within the affiliate.
Schedule:
Full-Time position working 40 hours per week Monday – Friday. Hours may vary between 9AM and 6PM.
Hybrid Work Style; 20% Travel throughout affiliate service area of SC, NC, and VA.
*This role REQUIRES that you live within our service area (North Carolina, South Carolina, Virginia or West Virginia). *
Who you are:
Supporter of reproductive health & justice!
Strong prioritization and organizational skills.
Strong ability to translate technical language to non-technical colleagues.
Comfortable working with all levels of staff within an organization.
Ability to bridge the connection between BetterHealth and among end users to foster better understanding and communication.
Excellent time management skills.
Ability to work autonomously and collaboratively.
What You Bring:
3-5 years experience in IT
Experience with Electronic Health Records, ideally Epic Ambulatory, and practice management systems in a multi-site organization.
Must be able to prioritize and manage multiple projects and demands.
Excellent written and verbal communication skills. Demonstrated ability to communicate clearly without using technical jargon.
Must be able to work independently.
What you'll do:
The EPIC Analyst performs a wide range of duties including, but not limited to, the following:
General Oversight:
Responsible for ensuring affiliate, primarily Epic stakeholders, and end users stay up to date on any Epic maintanence and updates. As reasonably possible loops in training and the clinical trainer early to ensure training cirrculum and on-line resources and support provided to staff are up to date prior to implemented changes.
Ensure Epic stakeholders and the affiliate in general is utilizing Epic to it’s fullest potential by having a general understanding of each stakeholders needs, and how their operations/work interface with the system. Actively identifies opportunities for increases in system and workflow efficiency related to the use of Epic.
Serve as the resident EPIC subject matter expert and resource for Epic stakeholders for troubleshooting, creating workflows, and general questions. May at times need to support Epic stakeholders in their work with BetterHealth.
Act as the affiliate’s primary liasion with BetterHealth ensuring stakeholders and end users are being fully supported by each of BetterHealth’s Epic service area.
Lead the Epic cross functional workgroup (comprised of Epic stakeholders) by tracking and analyzing the agreed upon metrics, setting the meeting frequency and agenda, and assigning work as necessary.
Closley monitor the BetterHealth shared resource site, Epicenter, and other communications from BetterHealth, for new information and determine best way to communicate and share with affiliate.
Attend or ensure affiliate representation at BetterHealth meetings and workgroups. Identifies optimization and system expansion opportunities available within BH to bring to the affiliate steering committee and stakeholders. Oversees the implementation of any chosen projects.
Responsible for reporting to and collaborating with the Epic Steering Committee regarding strategic and significant descisions and initiatives related to Epic. This will be accomplished through regular attendance of committee meetings, development of the meeting agenda, and identifying when other communication or meetings are necessary.
May lead other IT focused projects and intiviates.
System Configuration:
Work in close partnership with Clinical Leadership and Patient Services Operation in building, revising, and evaluating system personalization tools and workflows.
Responsible for configuration and workflow related to billing needs. Collaborate with the Director of Revenue Cycle to ensure available charge codes and fee schedules are appropriate to affiliate payors and service costs.
Coordinate with BetterHealth to create forms in system for electronic signature.
Collaborate with IT in new user access, provisioning, and deprovisioning. This includes:
Determining appropriate security access based on role
Identifying when access needs change
Coordinating the necessary steps for the provisioning and deprovisioning of licensed staff
Perform necessary testing in advance of of system migrations and updates. Coordinate the dissemination of information to stakeholders and end users regarding changes and impacts, as needed.
Assist with workflow analysis and configuration.
Ensure CarePath configuration meets affiliate needs and Medical Standards &Guidelines requirements, partnering with Epic stakeholders as needed.
Collaborate with affiliate scheduling SMEs to set up and maintain appointment scheduling templates.
Collaborate with affiliate stakeholders and BH to ensure the build and maintenance of all necessary reports in the dashboard and SlicerDicer.
End User Support:
In partnership with the cross functional workgroup and the IT department establish the triage protocol, and owners of tickets.
Provide help desk support on Epic use and ancillary equipment to all end users.
Troubleshoot with affiliate stakeholders and/or vendors as issues arise.
Coordinate with the necessary PPSAT Affiliate Service Liaisons (ASLs) to ensure the timely submission of and follow up on BetterHealth service tickets.
End User Training:
Partner with the Training Team to ensure training curriculum remains up to date. Proactively collaborate with the Training Team as updates and changes happen. Participate in training events, as needed.
Is responsible for maintaining the affiliate training environment as a copy of the production environment between BH-led copies.
Data Integrity and Reporting:
Act as a conduit for the affiliate and BH for any EPIC reports needs, either partnering with the BH team to ensure understanding of our report needs or building and train end users on reports.
Build custom EHR reports as needed.
Collaborate with compliance on data audit requirements and processes.
Benefits:
All full-time (30+ hours) employees are benefits-eligible!
Including but not limited to:
Medical, Dental, and Vision Insurance
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation:
PPSAT's compensation philosophy is based on equity and transparency. Each job at PPSAT is assigned a salary grade built on market data. For an individual coming into PPSAT, we set a pay generally between the minimum and the midpoint of the salary grade and based on candidate qualifications. The pay range for this position is $69,690.00 to $89,890.00 paid annually.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
Work Authorization & Sponsorship
Applicants must be authorized to work in the United States. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H-1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.