Operations Manager - Driver Growth and Engagement

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

You will be responsible for the Driver Operations and Vehicles/Fleets domains. Your role will involve designing strategies and executing projects to grow the driver base on the platform while ensuring strong retention rates. Additionally, you will oversee the development of the fleet business and ensure a healthy, well-balanced marketplace in terms of vehicle availability and quality.

Your role will have a direct and tangible impact through continuous improvement of the driver and rider experience by strengthening Bolt's value proposition in Paraguay.

You will be working alongside other Operations Managers of different seniority levels and report directly to the General Manager. You will be involved in the definition and implementation of the strategy for the Paraguayan market, with a full entrepreneurial view & hold a key strategic position in the management of the team in Paraguay.

Main tasks and responsibilities

• Strategy Development: design and execute strategies to increase driver growth, engagement and retention and related to vehicles and fleets (programs, acquisition, management.

• Grow the number of active drivers, fleets and vehicles and maximize the number of online hours while improving cost efficiency and the quality of the marketplace.

• Strengthen relationships with drivers/fleets and communities serving as a local ambassador for the brand to drive business growth.

• Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency.

• Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions.

• Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations.
  

About you

• You have 5+ years of experience in Operations, Consulting, general management, start-up with fast-paced environment or a related field with a strong quantitative component.

• You have a Bachelor's Degree or higher in Business Management, Economics, Engineering or related fields.

• You are highly analytical and comfortable using data to drive strategic decision-making.

• You have strong project management skills and experience leading cross-functional initiatives.

• You are a strong leader and collaborator with excellent English & Spanish negotiation and communication skills (both verbal and written).

• You demonstrate strong ownership, independence, and the ability to work towards ambitious goals.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.